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What is Encapto?

A comprehensive platform designed for the curation and marketing of a wide range of IT services. Combine top-tier technology solutions with integrated eCommerce capabilities, efficient order management, and subscription billing systems. Utilizing a centralized MSP dashboard alongside automated provisioning can significantly reduce deployment times and costs by nearly 90%. Improve customer satisfaction and lower helpdesk inquiries through our intuitive self-service dashboard, specifically designed for users without technical expertise. Encapto’s straightforward self-service interface merges diverse technologies to enhance customer enjoyment, reduce support needs, build customer loyalty, and create seamless upselling opportunities. Empower your customers to handle their own requirements, allowing you to concentrate on expanding your business. Establish a customized storefront that showcases your product catalog, enabling clients to place their own orders easily. Efficient order processing encourages both upselling and cross-selling of your products, additional features, and exclusive promotions, ultimately driving greater revenue and customer delight. Furthermore, this approach not only streamlines transactions but also fosters a deeper connection between your brand and your clientele.

What is Azure Lighthouse?

Azure Lighthouse facilitates effective management across various clients, empowering partners to elevate their service capabilities through enhanced automation and optimized workflows. These features can be consistently utilized across a range of marketplace solutions, Azure services, APIs, and licensing structures. Utilizing tools for cross-customer management helps to reduce manual tasks and allows for scalable customer supervision. Acquire in-depth insights into client environments directly from your dashboard, which improves operational understanding. Additionally, streamline processes like onboarding and engagement to enhance efficiency. Clients enjoy a consolidated control interface that enables them to monitor and collaborate with different partners while maintaining precise access controls. This strategy not only simplifies management but also builds trust through transparency and accountability in operations. By emphasizing these aspects, organizations can greatly enhance customer satisfaction and promote long-term loyalty, leading to a more robust partnership ecosystem. Ultimately, the integration of these practices can position businesses for sustained growth and success in a competitive landscape.

Media

Media

Integrations Supported

Azure Marketplace
Cisco Meraki
Cisco Umbrella
QuickBooks Online
Xero
Zabbix

Integrations Supported

Azure Marketplace
Cisco Meraki
Cisco Umbrella
QuickBooks Online
Xero
Zabbix

API Availability

Has API

API Availability

Has API

Pricing Information

$280 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Encapto

Date Founded

2014

Company Location

Australia

Company Website

www.encapto.com

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

azure.microsoft.com/en-us/services/azure-lighthouse/

Categories and Features

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Categories and Features

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

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