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What is Encapto?

A comprehensive platform designed for the curation and marketing of a wide range of IT services. Combine top-tier technology solutions with integrated eCommerce capabilities, efficient order management, and subscription billing systems. Utilizing a centralized MSP dashboard alongside automated provisioning can significantly reduce deployment times and costs by nearly 90%. Improve customer satisfaction and lower helpdesk inquiries through our intuitive self-service dashboard, specifically designed for users without technical expertise. Encapto’s straightforward self-service interface merges diverse technologies to enhance customer enjoyment, reduce support needs, build customer loyalty, and create seamless upselling opportunities. Empower your customers to handle their own requirements, allowing you to concentrate on expanding your business. Establish a customized storefront that showcases your product catalog, enabling clients to place their own orders easily. Efficient order processing encourages both upselling and cross-selling of your products, additional features, and exclusive promotions, ultimately driving greater revenue and customer delight. Furthermore, this approach not only streamlines transactions but also fosters a deeper connection between your brand and your clientele.

What is CX Connected Portal?

Elevate the satisfaction levels of your clients and partners by providing a tailored self-service experience through a dedicated portal and mobile application that seamlessly interfaces with your CRM, ERP, and customer support systems. Create a customer-oriented portal utilizing pre-made templates that feature flexible layouts, optional widgets, and interconnected forms. Empower customers to submit and track their support inquiries, delve into knowledge base articles, and obtain product details. Design a customized, intuitive mobile application that delivers an easy-to-navigate self-service experience customized to align with your customers' preferences. Ensure users receive timely updates regarding their support cases, renewals, and orders, while also recommending related products and services to enhance cross-selling potential and drive revenue growth. This all-encompassing strategy not only boosts customer engagement but also cultivates a sense of loyalty and satisfaction among your clientele, leading to long-term relationships. By prioritizing the user experience, you position your business as a leader in customer service excellence.

Media

Media

Integrations Supported

Cisco Meraki
Cisco Umbrella
QuickBooks Online
Xero
Zabbix

Integrations Supported

Cisco Meraki
Cisco Umbrella
QuickBooks Online
Xero
Zabbix

API Availability

Has API

API Availability

Has API

Pricing Information

$280 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Encapto

Date Founded

2014

Company Location

Australia

Company Website

www.encapto.com

Company Facts

Organization Name

MobileForce Software

Company Location

United States

Company Website

www.mobileforcesoftware.com

Categories and Features

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Categories and Features

Channel Management

Campaign Management
Channel Analytics
Incentive Management
Inventory Control
Lead Management
Opportunity Management
Order Management
Partner Management
Product Management
Reseller Management

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