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What is Energy Operations System (EOS)?

EOS transforms and elevates the entirety of your customer life cycle, covering aspects such as acquisition, product offerings, billing, and customer support. By utilizing its powerful features and intuitive interface, you can achieve unparalleled efficiency while delivering seamless experiences for your clients. Enhance your customer management through the use of user-friendly agent interfaces, automation of repetitive tasks, and intelligent workflow management systems. With its low-touch configurations, you can swiftly implement new business procedures and refine current operations without needing assistance from developers. A unified platform simplifies the centralization of your technology operations, allowing for comprehensive oversight of the entire customer journey. Furthermore, EOS includes an Innovation Space designed for creating effortless integrations with external providers like Salesforce or Dynamics, as well as for crafting tailored solutions such as broker interfaces or pricing engines. You have the option to have these integrations and custom developments managed for you or to work alongside your technology partners and internal teams to guarantee successful outcomes. This holistic strategy not only enhances operational efficiency but also improves customer satisfaction at every point of their journey, ultimately fostering stronger long-term relationships with your clientele. In this way, EOS serves as a catalyst for continuous improvement and innovation in customer experience management.

What is CitySuite?

CitySuite has been created to offer a contemporary software solution specifically designed for local government and utility industries. With CitySuite Software, users can efficiently manage various processes, including Sales Tax, Utility Billing, Financials, Payroll, Human Resources, and Community Development, while benefiting from cutting-edge technologies that promote customer self-service through our Citizen Access Portal. If you are looking for a web-based Enterprise Resource Planning solution built with advanced technology, CitySuite stands out as the perfect option. Our flexible and open architecture guarantees that our software components can effortlessly integrate with existing systems, allowing them to operate smoothly within the frameworks of municipal clients. Numerous local government and utility organizations choose us to fully replace their outdated Enterprise Resource Planning (ERP) systems, while many others prefer to enhance their existing setups by adding one or more of our specialized modules, resulting in improved efficiency and effectiveness in their operations. Our dedication to innovation and adaptability positions us as a leading partner in this rapidly changing digital environment, ensuring that our clients are always equipped to meet the demands of the future. Whether you're seeking a complete overhaul or just a few enhancements, CitySuite can help pave the way for a more efficient operational landscape.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Znalytics

Date Founded

2014

Company Location

United States

Company Website

www.znalytics.com

Company Facts

Organization Name

Harris Enterprise Resource Planning

Date Founded

1975

Company Location

United States

Company Website

harriserp.com/solutions/citysuite/

Categories and Features

Energy Management

Benchmarking
Bill Audit
Bill Database
Bill Importing
Budgeting & Forecasting
Compliance Management
Contract Management
Cost / Use Reporting
Emissions Monitoring
Energy Price Analysis
Facility Scheduling
Greenhouse Gas Tracking
Load Control
Load Forecasting
Meter Tracking
Risk Management
Weather Normalization

Categories and Features

ERP

Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

Municipal

Animal Licensing
Code Enforcement
Fund Accounting
Inventory Management
License Issuance
Parking Management
Permit Issuance
Planning & Zoning
Property Database
Taxation & Assessment
Utility Billing
Work Order Management

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