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What is EngageBay?
EngageBay is an easy-to-use, cost-effective platform that integrates marketing, sales, and service automation, complete with a free CRM. Designed specifically for small businesses and startups, it aims to facilitate growth and efficiency. The marketing automation tools empower you to streamline your tasks, engage your audience, and reduce the time spent on mundane activities. Additionally, the sales automation features enable you to manage your contacts effectively, monitor deals, and develop a robust sales pipeline. This platform also fosters enduring customer relationships through its comprehensive features. Furthermore, you can deliver prompt assistance to your clients using the helpdesk and live chat functionalities, which allow you to efficiently track, prioritize, and resolve customer support inquiries in just a few minutes. Ultimately, EngageBay serves as an all-in-one solution for businesses looking to enhance their operational capabilities and customer service.
What is Artologik HelpDesk?
At Artologik HelpDesk, we place great emphasis on building strong relationships, which inspires us to lay a robust foundation for delivering outstanding support based on your experiences. With a rich history spanning over thirty years, our expertise is designed to enhance the way you communicate. Our platform offers seamless omnichannel ticket registration, making support processes more manageable and efficient. Empower your team with our intuitive dashboards and collaborative tools to ensure effective ticket management. By utilizing our reporting engines, you can focus on ongoing enhancement by identifying and addressing areas that require improvement. Additionally, archiving resolved tickets will enrich your FAQ, leading to smoother workflows and quicker resolutions. Strengthen your brand's reputation by providing thorough technical support and user guidance, while simultaneously fostering strong customer relationships as you handle various issues related to complaints, returns, and refunds. Moreover, our dedicated tool for managing HR inquiries about salaries, agreements, and other concerns will help ensure that all aspects of your operations run smoothly. As you embrace the future of customer service and HR management, trust in our innovative solutions to keep your organization at the forefront of excellence. We are committed to supporting your journey toward enhanced efficiency and customer satisfaction.
Integrations Supported
Amazon SES
BulkSMS.com
DesignTork
Facebook
Google Calendar
Google Contacts
Google Drive
HubSpot CRM
HubSpot Customer Platform
Integrately
Integrations Supported
Amazon SES
BulkSMS.com
DesignTork
Facebook
Google Calendar
Google Contacts
Google Drive
HubSpot CRM
HubSpot Customer Platform
Integrately
API Availability
Has API
API Availability
Has API
Pricing Information
$10.79/user/month (biennially)
Free Trial Offered?
Free Version
Pricing Information
€160 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
EngageBay
Date Founded
2017
Company Location
United States
Company Website
engagebay.com
Company Facts
Organization Name
Artisan Global Media
Date Founded
1988
Company Location
Sweden
Company Website
www.artisan.se
Categories and Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Email Marketing
A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Landing Page
A/B Testing
Analytics
Drag & Drop
Form Creation
Real Time Editing
Responsive
SEO Management
Templates
Lead Generation
Contact Discovery
Contact Import/Export
Lead Capture
Lead Database Integration
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Visitor Identification
Marketing Automation
A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking
Social Media Marketing
Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management