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What is Epicor Prism?

Epicor Prism emerges as a cutting-edge application driven by artificial intelligence, designed to elevate team productivity and provide a strategic advantage through detailed analytics. With a foundation built on more than fifty years of experience in enterprise resource planning, it effectively integrates a network of specialized AI agents that cater to various industries, all while leveraging robust ERP and data systems. This seamless integration not only simplifies access to critical systems but also utilizes a conversational chat interface to enable automated communications between humans and machines, thereby improving business results. By tapping into crucial insights and using vertical AI agents, Prism greatly minimizes the time required for tasks by embedding generative AI functionalities—like advanced language models and retrieval-augmented generation—within Epicor's premier ERP offerings and business applications. Developed in close partnership with clients, Prism transforms operational workflows and marks a significant shift in ERP solutions designed for manufacturers, distributors, and retailers, ensuring that organizations are well-prepared to navigate the complexities of a changing market environment. This innovative approach not only streamlines processes but also fosters collaboration, positioning businesses for long-term success in a competitive landscape.

What is Cognigy.AI?

Cognigy.AI is a sophisticated conversational AI platform tailored for enterprises, aimed at automating customer interactions across multiple channels, such as voice and chat. By utilizing cutting-edge natural language understanding (NLU) and large language models (LLMs), it allows companies to develop smart AI agents that engage in personalized, human-like dialogues. The platform's strong integration features enable it to connect effortlessly with existing contact center and CRM systems, thereby enhancing the orchestration of customer experiences. Additionally, Cognigy.AI introduces Agentic AI, which features autonomous, goal-driven agents capable of independent thought, adaptation, and collaboration with both AI and human agents, effectively managing intricate queries with agility and accuracy. This all-encompassing solution not only facilitates the streamlining of customer service operations but also boosts engagement levels and increases efficiency in addressing customer inquiries, ultimately transforming the way businesses interact with their clients. With its innovative tools and capabilities, Cognigy.AI positions organizations to thrive in the competitive landscape of customer service.

Media

Media

Integrations Supported

Epicor Kinetic

Integrations Supported

8x8 Contact Center
Alexa
Amazon Connect
Azure AI Bot Service
BambooHR
Confluence
DeepL
Elasticsearch
Facebook Messenger
Genesys Cloud CX
Genesys Cloud EX
HubSpot CRM
Jira
Microsoft Azure
Microsoft SharePoint
NiCE CXone Mpower
ServiceNow
Stackreaction
Tungsten Communications Manager

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Volume based pricing
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Epicor Software

Date Founded

1972

Company Location

United States

Company Website

www.epicor.com/en-us/products/ai-powered-applications/prism/

Company Facts

Organization Name

NiCE Cognigy

Company Location

Germany / United States

Company Website

www.cognigy.com

Categories and Features

Agentic AI

Not specified

AI Agents

Not specified

AI ERP

Not specified

Conversational AI

Not specified

ERP

Not specified

Categories and Features

Agentic AI

Not specified

Agentic Orchestration

Not specified

AI Agent Builders

Not specified

AI Agents

Not specified

AI Assistants

Not specified

AI Employees

Not specified

AI Orchestration

Not specified

AI Voice Agents

Not specified

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Generative AI

Not specified

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Text to Speech
Voice Customization

Live Chat

Canned Responses
Customizable Branding
Proactive Chat
Third Party Integration
Transfers / Routing

Voice Bot

Not specified

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