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What is Eracent?

Eracent aids its clients in maneuvering through the intricate landscape of software license management and oversight of computing assets in today's ever-evolving IT environment. By collaborating with us, large enterprises can significantly lower their annual software costs, reduce exposure to audits and security threats, and improve their asset management processes. Our service offerings attract a diverse range of clients, including major corporate and governmental IT frameworks worldwide. Central to any effective Software Asset Management (SAM) or IT Asset Management (ITAM) strategy is the reliance on accurate and reliable data. Through our extensive capabilities in cross-platform discovery, application identification, and software usage analytics, we provide organizations with valuable insights that empower informed decision-making. Our flexible integration options facilitate smooth data exchange from multiple sources, enabling a consolidated view of asset ownership and operational activities. Additionally, we offer thorough discovery and usage analytics for data centers, desktops, cloud solutions, and mobile devices, alongside lifecycle management and tailored automation for both hardware and software assets. This comprehensive strategy not only helps organizations maintain effective control over their assets but also positions them to adapt swiftly to future technological changes. By prioritizing data quality and operational efficiency, we ensure our clients can thrive in a competitive market.

What is Alloy Navigator?

Alloy Navigator is a comprehensive solution for IT Service and Asset Management that offers innovative answers to your toughest IT challenges. With its robust workflow automation capabilities, Navigator seamlessly establishes significant connections between the essential data points. This platform encompasses a wide range of IT fields, such as Inventory Management, Knowledge Base Management, Help Desk support, and adheres to ITIL standards for Change and Configuration Management. It proves to be the perfect choice for businesses of all sizes seeking to enhance their operational efficiency, ensuring that they can streamline their processes effectively. Additionally, the user-friendly interface of Alloy Navigator allows teams to adapt quickly and optimize their workflows, ultimately leading to improved service delivery and customer satisfaction.

Media

Media

Integrations Supported

Axonius

Integrations Supported

Google Calendar
Microsoft 365
Microsoft Excel
Microsoft Outlook
Microsoft Word
Slack
Stackreaction
TeamViewer
Wufoo
X (Twitter)
Zapier

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$19.00/month/user
Three flexible pricing options to choose from:

Explorer:
for 1-3 technicians
$19/tech/month, 14¢/computer/month with unlimited requesters!

Express:
for 4+ technicians
$49/tech/month, 14¢/computer/month with unlimited requesters!

Enterprise:
for large organizations
$79/tech/month, 14¢/computer/month with unlimited requesters!
Free Trial Offered?

Supported Platforms

Windows

Supported Platforms

Windows
Mac
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Eracent

Company Website

www.eracent.com

Company Facts

Organization Name

Alloy Software

Date Founded

2002

Company Location

United States

Company Website

www.alloy-software.com/products/alloy-navigator-family

Categories and Features

IT Asset Management

Asset Tracking
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
Inventory Management
Supplier Management

License Management

Automatic SKU Recognition

Categories and Features

Asset Tracking

Activity Tracking
Audit Trails
Checkout / Check-In
Depreciation Tracking
Disposal Tracking
Inventory Management
Location Tracking
Reservations
Service History

Change Management

Approval Workflow
Audit Trail
Change Calendar
Change Planning
Compliance Management
Prioritization
Task Management

CMDB

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Relationship Mapping

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Inventory Management

Alerts/Notifications
Inventory Optimization
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Supplier Management

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Project Management

Issue Management
Portfolio Management
Prioritization
Requirements Management
Status Tracking
Task Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

License Management

History Tracking
Node Management
Online Activation
Trial License

Network Mapping

Color Codes / Icons
Compliance Management
Device Auto Discovery
Hierarchical Mapping
Location-Based Mapping
On-Demand Mapping
Reporting/Analytics
Self-Updating Maps

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