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What is Espressive Barista?

Espressive's Barista Agent Co-Pilot is an AI-powered solution designed to enhance service desk productivity by seamlessly interfacing with various platforms such as ServiceNow, CXone, AWS Connect, and Genesys. It features capabilities like New Ticket Enrichment, which utilizes AI to predict ticket information and retrieve relevant knowledge, alongside Barista Live Translation that facilitates effective multilingual communication among agents. Agents can easily engage with BaristaGPT during their ticket or chat interactions, giving them swift assistance and automation options. Additionally, the solution includes Automatic Knowledge Generation, which creates new knowledge articles from resolved tickets, thereby improving future problem-solving capabilities. By lowering the mean time to resolution (MTTR), increasing first call resolution rates, and minimizing escalations, Barista Agent Co-Pilot greatly enhances agent efficiency while also simplifying the onboarding process for new employees. This innovative tool not only optimizes operational effectiveness but also equips agents with the resources they need to provide exceptional service experiences, ensuring a higher level of customer satisfaction. With its comprehensive features, Barista Agent Co-Pilot is set to redefine service desk operations for the better.

What is Copilot Data?

Copilot Data is an AI-driven tool that enhances productivity by integrating effortlessly with Microsoft 365 applications like Word, Excel, PowerPoint, Outlook, and Teams. This groundbreaking tool increases user efficiency by providing intelligent assistance for tasks such as creating documents, interpreting data, designing presentations, organizing emails, and planning meetings. By leveraging sophisticated language models, Copilot Data streamlines and automates a variety of workflows while ensuring robust security and compliance for businesses, ultimately helping organizations achieve improved operational efficiency. Moreover, its adaptable features cater to individual user requirements, making it an essential resource for any company aiming to elevate productivity levels. With its ability to continuously learn and evolve, Copilot Data offers ongoing value that aligns with the dynamic needs of modern workplaces.

Media

Media

No images available

Integrations Supported

Microsoft 365
Microsoft Teams
Amazon Connect
Cherwell HR Service Management
ClickUp
Confluence
Freshservice
Google Workspace
Ivanti Neurons
Jira Service Management
Microsoft Azure
Microsoft Excel
NICE CXone Mpower
PagerDuty
PowerPoint
ServiceNow
Slack
Trello
Twilio
Workday Adaptive Planning

Integrations Supported

Microsoft 365
Microsoft Teams
Amazon Connect
Cherwell HR Service Management
ClickUp
Confluence
Freshservice
Google Workspace
Ivanti Neurons
Jira Service Management
Microsoft Azure
Microsoft Excel
NICE CXone Mpower
PagerDuty
PowerPoint
ServiceNow
Slack
Trello
Twilio
Workday Adaptive Planning

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Espressive

Date Founded

2017

Company Location

United States

Company Website

www.espressive.com/platform/products/agent-co-pilot

Company Facts

Organization Name

Copilot Data Almund

Date Founded

2024

Company Location

United Kingdom

Company Website

copilotdata.io

Categories and Features

Categories and Features

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