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What is Everhelp?

Everhelp is an AI-powered customer support outsourcing ecosystem that pairs automation with trained human agents to hit the performance metric that matters most to a business. Instead of a fixed service package, we build support around whichever target a client sets, then configure the technology, workflows, and staffing to reach it. Our automation layer handles up to 85% of routine requests end-to-end, and the platform covers 90+ languages with AI (30+ with human agents), across live chat, phone, email, ticketing, social media, and proprietary CMS integrations. First response time runs as fast as 15 seconds, backed by real-time reporting and performance dashboards clients can monitor directly. Founded in 2021, we've become a fast-growing business, scaling to 1,000+ agents across 4 continents and landing a top spot on Clutch's Top 100 Fastest-Growing Companies list. We offer experience running support operations for 125+ clients in SaaS, ecommerce, fintech, and hospitality. This approach earned EverHelp 8 awards, including a Gold Stevie Award for Customer Service Outsourcing Provider of the Year and a Silver Stevie® Award in the Best Use of Technology in Customer Service.

What is EmpowerMX?

Before EmpowerMX partnered with airlines and MROs, the aviation maintenance industry was plagued by notable inefficiencies. There were significant challenges related to planning, execution, and production management that hindered progress. Tackling these challenges has resulted in substantial cost reductions for the industry. Since its launch, EmpowerMX has enjoyed a remarkable annual growth rate of 15% in the adoption of its application. Initially concentrating on leading U.S. airlines, the company has broadened its influence to become a global service provider operating across various continents and countries. Poor planning and inadequate oversight in production often led to each maintenance visit consuming 20% more resources than necessary. By improving these processes, it becomes feasible to complete a larger volume of projects within the same timeframe. This enhancement in operations enables airlines to boost their capacity without resorting to further outsourcing. Additionally, MROs can increase their revenue while operating with a more streamlined cost structure, which ultimately supports the entire aviation maintenance ecosystem. As EmpowerMX forges ahead with its innovations, there is a bright outlook for future advancements in industry efficiency and effectiveness. With these ongoing improvements, the aviation sector stands to gain even more benefits in the years to come.

Media

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Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Everhelp

Date Founded

2021

Company Location

Poland

Company Website

www.ever-help.com

Company Facts

Organization Name

EmpowerMX

Company Website

www.empowermx.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Aviation

Accounting / Revenue Management
Aircraft Utilization
Boarding Management
CRM / Flight History
Check-in
Employee Management
Flight Crew Scheduling
Flight Scheduling / Dispatch
Fuel Management
Incident Reporting
Inspection Management
Inventory Management
Lot Costing / Leasing Management
Maintenance Management
Pilot Management
Point of Sale
Time Tracking
Website / Online Ticketing

Aviation Maintenance

Compliance Management
Components Tracking
Flight Time Tracking
Inventory Control
Labor Hours Tracking
Logbook Tracking
Maintenance Scheduling
Manuals
Service Bulletins
Work Order Management

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