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What is Expo XT UC Analytics?

Expo XT delivers advanced Unified Communication Analytics that encompass various platforms and channels, significantly improving the effectiveness of communication. This versatile tool helps in managing hunt groups, diagnosing issues with Auto Attendants and IVR systems, and evaluating user performance along with agent metrics, thereby providing essential insights to enhance voice calls, video conferencing, and collaborative efforts. Powered by Power BI, Expo XT integrates effortlessly with numerous systems, including Webex Calling, Cisco UCM, UCCX, CUBE, Zoom, Teams, and NICE CXone, among others. Additionally, it features a cost-effective pricing model that begins with just 100 extensions, making it suitable for organizations of all sizes. By leveraging Expo XT, companies can revolutionize their communication approaches and achieve improved engagement results. Furthermore, the platform's comprehensive analytics empower users to make data-driven decisions, ultimately fostering a more productive work environment.

What is Clobba?

Clobba serves as a comprehensive platform for reporting, analytics, and monitoring, specifically designed for unified communications tools such as Microsoft Teams, enabling organizations to gain valuable insights into their voice, collaboration, and licensing operations. It features customizable dashboards and historical reports that examine crucial metrics, including call quality indicators like packet loss, latency, and jitter, as well as multi-leg call flows, user adoption rates, and device utilization alongside performance data for queues and auto-attendants, in addition to insights on license distribution and utilization. Enhancing its capabilities, Clobba incorporates role-based access, automated scheduling for reports, and real-time alerts for when thresholds are surpassed, allowing for deployment through either the vendor's cloud services or on-premises solutions. Furthermore, the main product can be augmented with various modules such as Clobba Real Time, which offers live wallboards and trend analytics, Range Manager for managing Direct Inward Dialing (DID) numbers, Queue Manager for setting up call queues and auto-attendants, License Adoption features, and a Voice Recorder. This modular framework empowers organizations to customize their Clobba experience to align with their unique communication requirements and challenges, ensuring a more efficient and tailored approach to unified communications management. By leveraging Clobba’s extensive features, teams can significantly improve their operational efficiency and decision-making processes.

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Integrations Supported

Microsoft Teams
Avaya Cloud Office
Cisco CX Cloud
Cisco Webex
Cisco Webex Calling
MiCloud Connect
Microsoft 365
Microsoft Power BI
NiCE CXone Mpower
Zoom

Integrations Supported

Microsoft Teams
Avaya Cloud Office
Cisco CX Cloud
Cisco Webex
Cisco Webex Calling
MiCloud Connect
Microsoft 365
Microsoft Power BI
NiCE CXone Mpower
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Metropolis Technologies

Company Location

United States

Company Website

www.metropolis.com

Company Facts

Organization Name

Code Software

Date Founded

2013

Company Location

United States

Company Website

www.codesoftware.net/clobba/

Categories and Features

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

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