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What is FCS Gateway?

Seamlessly merge billing and guest details using FCS Gateway, an advanced tool for call accounting and gateway management. This innovative solution features a unified platform designed to ease complex interface requirements and integrations for users. Moreover, FCS Gateway includes multi-language support, catering to a broad spectrum of industry professionals. Users benefit from the flexibility of remote access, allowing them to perform reporting and maintenance tasks from almost any location at any time. Not only does FCS Gateway improve the integration of billing and guest data, but it also presents a holistic solution that encompasses call accounting, billing, and a wide array of interface capabilities that are compatible with all major PMS and PABX systems currently on the market. Additionally, it offers hosted billing options for numerous services, such as call billing, mini-bar expenses, food and beverage services, video rentals, internet access, and combined billing solutions. The system also facilitates integration with various third-party applications, ensuring a seamless billing experience with the PMS. As a result, FCS Gateway stands out as an essential tool for businesses striving to enhance their operational efficiency and optimize their workflows. Its comprehensive features empower organizations to deliver exceptional service while managing their financial transactions effectively.

What is Cloud9?

Cloud9 elevates the trading landscape by delivering a wide array of communication, analytics, and transcription tools. Our cloud-based platform transforms how traders interact by providing a reliable, affordable, and compliant solution specifically designed for the needs of institutional traders. The Cloud9 system adeptly collects, organizes, and displays real-time metadata and transcriptions. This meticulously crafted process allows firms to effectively capture voice data, offering deep insights into market intelligence crucial for front office activities. By integrating APIs with top-tier industry voice infrastructure providers, Cloud9 guarantees exceptional connectivity and seamless integration with third-party applications, supplying valuable data sets essential for today’s and tomorrow’s trading floors. Furthermore, our platform is designed to evolve alongside market changes, ensuring that traders can consistently embrace the latest innovations and maintain a competitive edge. Our commitment to adaptability and forward-thinking solutions underscores our dedication to enhancing trader performance in an ever-changing financial landscape.

Media

Media

Integrations Supported

Horizon Hosted Phone System
Roghnu
Weave

Integrations Supported

Horizon Hosted Phone System
Roghnu
Weave

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

FCS Computer Systems

Date Founded

1982

Company Location

Singapore

Company Website

fcscs.com/more-solutions/

Company Facts

Organization Name

Symphony Communication

Date Founded

2014

Company Location

United States

Company Website

symphony.com/voice/cloud9/

Categories and Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Categories and Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

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