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What is FaceReader?

FaceReader is an exceptional automated system that provides precise and reliable information about facial expressions, significantly aiding in the analysis of emotional responses. It offers valuable insights into how various stimuli affect emotions, making it a powerful tool in research. The software is designed to be user-friendly, which helps users conserve both time and resources efficiently. Moreover, it allows for seamless integration with eye-tracking and physiological data, enhancing the depth of analysis. Many researchers have turned to automated facial expression analysis software to achieve a more objective understanding of emotions. Notably, FaceReader is defined by its speed, flexibility, objectivity, accuracy, and user-friendliness, enabling prompt analysis of data sourced from live feeds, videos, or still images, which is crucial for time-sensitive research. Additionally, it includes the functionality to record audio in conjunction with video, enabling researchers to capture the spoken interactions of individuals during human-computer interactions or when they are exposed to different stimuli. As a leading automated system for identifying specific traits in facial images, FaceReader adeptly recognizes the six basic or universal expressions, solidifying its status as an indispensable resource in the field of emotion research. This extensive functionality not only streamlines the research process but also empowers researchers to extract thorough insights into emotional reactions with minimal effort. Furthermore, FaceReader’s adaptability allows it to cater to various research contexts, making it an invaluable asset for diverse studies in psychology and related fields.

What is Behavioral Signals?

AI-Mediated Conversations (AI-MC) serves as an automated phone routing solution that leverages emotion AI and voice data to effectively connect customers with the most suitable agent for their needs. This intelligent matching process is informed by profile data and advanced algorithms, honed through extensive research in natural language processing and behavioral signal analysis. In every interaction, regardless of the context—be it sales, support, or collections—there exists an enabler that facilitates the achievement of mutual goals, often manifested in the formation of rapport between individuals. The dynamics of human interaction vary significantly, as the level of affinity between two people can profoundly influence the outcome of their communication. Certain personality traits and behaviors enhance our compatibility with specific individuals, thereby impacting the effectiveness of conversations aimed at boosting sales or improving collections. By strategically guiding these conversational dynamics, businesses can optimize their interactions. Additionally, our Oliver API acts as the driving force behind AI-MC, providing essential support for other integrations like Genesys and Uniiphore that seek to harness Emotion AI capabilities. This interconnected technological framework not only enhances customer experience but also streamlines operational efficiency across various platforms.

Media

Media

Integrations Supported

Genesys Cloud CX
Uniphore

Integrations Supported

Genesys Cloud CX
Uniphore

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Noldus

Company Location

Netherlands

Company Website

www.noldus.com/facereader

Company Facts

Organization Name

Behavioral Signals

Date Founded

2016

Company Location

United States

Company Website

behavioralsignals.com

Categories and Features

Emotion Recognition

Facial Emotions
Facial Expression Analysis
Machine Learning
Photo Emotions
Speech Emotions
Video Emotions
Written Text Emotions

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Emotion Recognition

Facial Emotions
Facial Expression Analysis
Machine Learning
Photo Emotions
Speech Emotions
Video Emotions
Written Text Emotions

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