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What is FanExam?

FanExam's NPS® tool provides an outstanding approach for accurately measuring customer satisfaction while gathering essential insights about your platform. It effectively administers surveys to your customers and produces comprehensive reports derived from their feedback and ratings. We guarantee the tracking of surveyed individuals, ensuring that your customers' opinions are recognized and valued. FanExam strategically utilizes NPS to ask the most pertinent questions to your site visitors during critical interactions on your website. This method allows you to gain a deeper understanding of your customers' viewpoints. By integrating FanExam into your site, you will create a continuous and systematic feedback mechanism for your customers, accessible at all times. This invaluable resource not only aids in guiding your business decisions but also plays a significant role in improving the overall customer experience, making it easier to adapt to their needs and expectations. Ultimately, leveraging this tool will empower your business to foster stronger relationships with your clientele.

What is Allosmile?

AlloSmile offers an effortless method to collect instant feedback after each phone call originating from your website. Its implementation is straightforward and it is accessible worldwide, acting as a substitute for mystery shopping, customer reminders, dual listening, and voice server surveys. Users can customize both the questions they want to ask and the way ratings and comments are displayed. By effectively gathering customer insights, this tool significantly improves the overall customer experience. Additionally, it empowers businesses to make informed decisions based on direct feedback.

Media

Media

Integrations Supported

Android
Apple iOS

Integrations Supported

Android
Apple iOS

API Availability

Has API

API Availability

Has API

Pricing Information

$29 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

FanExam

Date Founded

2014

Company Location

Netherlands

Company Website

fanexam.com

Company Facts

Organization Name

AlloSmile

Company Location

France

Company Website

www.allosmile.fr/

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Categories and Features

NPS

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