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What is FeedbackExpress?

You can now easily commence official Amazon rating requests by leveraging the same system that drives the Request a Review feature in Seller Central, eliminating the need for manual clicks on each order and alleviating compliance worries, as the entire process is automated and fully compliant with Amazon's policies. In 2019, eDesk broadened its services by acquiring FeedbackExpress, a well-regarded tool designed to improve Amazon feedback and safely bolster seller reviews. Over the years, we have gathered essential insights from FeedbackExpress users and integrated them into the eDesk Feedback product that is now widely appreciated. FeedbackExpress users have favored the eDesk Feedback solution for its compliant and automated method of securely collecting feedback and reviews. Furthermore, they appreciate the capability to obtain reviews across various platforms, such as Amazon, eBay, Trustpilot, and Google My Business, which greatly enhances their online store conversions. This cohesive strategy not only simplifies the feedback collection process but also elevates the overall customer experience across a range of online marketplaces, fostering customer loyalty and encouraging repeat business. By consistently improving these systems, eDesk ensures that sellers remain competitive in an ever-evolving market.

What is AMZFinder?

AMZFinder simplifies the tasks of dispatching feedback and review request emails, as well as overseeing reviews and orders, which significantly enhances your store’s reputation and customer ratings on Amazon. It includes a variety of well-designed email templates that can be personalized, alongside features for filtering orders and a blacklist option for effective management. This tool allows the automatic matching of suitable email templates to the right customers, making it a fantastic resource for enhancing customer service and the overall shopping experience. Moreover, AMZFinder supports the importation of reviews and orders, providing a detailed snapshot of your entire Amazon store while conserving your precious time. It also ensures that email alerts for both positive and negative reviews are sent out automatically for all products, which greatly enhances responsiveness in customer care. By utilizing this comprehensive solution, you can significantly improve your store's interaction with customers, paving the way for stronger relationships and greater customer loyalty. In addition, the platform's user-friendly interface makes it accessible for all sellers, regardless of their level of experience.

Media

Media

Integrations Supported

Amazon

Integrations Supported

Amazon

API Availability

Has API

API Availability

Has API

Pricing Information

$20 per month
Free Trial Offered?
Free Version

Pricing Information

$29.99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

FeedbackExpress

Company Location

United Kingdom

Company Website

www.edesk.com/feedbackexpress/

Company Facts

Organization Name

Bxtoon Team

Date Founded

2010

Company Location

China

Company Website

www.amzfinder.com

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Categories and Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

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