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What is Feedback Link?

Gather customer insights and encourage them to share their positive experiences across the web. By utilizing Feedback Link, you can quickly engage your promoters to promote their satisfaction online. This tool not only enables businesses to assess customer experiences but also transforms satisfied clients into passionate advocates on popular review sites like Trustpilot, Yelp, and Facebook, amplifying their voice in the digital landscape. Additionally, fostering a community of online advocates can significantly enhance your brand's reputation and attract new customers.

What is Alterna CX?

Our AI-powered platform adeptly streamlines and organizes the increasing volume of customer experience signals generated from surveys, feedback, complaints, social media, online conversations, and various other interactions. Utilizing advanced machine learning methods, our system diligently monitors and categorizes this information, bringing to light essential issues, opportunities, and concerns that customer experience professionals must address. We offer a user-friendly technology that greatly reduces the time and effort needed for data sorting and analysis, while also pinpointing the vital factors that significantly affect customer experience quality and loyalty. Furthermore, our driver simulation feature enables you to tap into predictive analytics, allowing you to anticipate the impact of changes before implementing any strategies to enhance the customer journey. This functionality empowers you to simulate potential effects on future customer experience metrics and overall satisfaction ratings, facilitating a more strategic approach to improving customer interactions. In the end, our solution promotes a proactive methodology for managing customer experiences, which not only leads to better outcomes but also cultivates stronger, lasting relationships with clients. By harnessing the power of our platform, businesses can not only respond to customer needs more effectively but also anticipate them, driving continuous improvement in service delivery.

Media

Media

Integrations Supported

Facebook
Tripadvisor
Trustpilot
X (Twitter)
Yelp
Foursquare
G2
Google Business Profile

Integrations Supported

Facebook
Tripadvisor
Trustpilot
X (Twitter)
Yelp
Google Play
InMoment
Instagram
Jira
Microsoft Power BI
QuestionPro
Reddit
Salesforce
Slack
SurveyMonkey
Tableau
Zendesk

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

Feedback Link

Company Website

www.feedback.link

Company Facts

Organization Name

Alterna CX

Date Founded

2016

Company Location

United States

Company Website

alternacx.com

Categories and Features

NPS

Not specified

Review Management

Review Request
Social Sharing

Categories and Features

Customer Experience

Customer Segmentation
Dashboard
Feedback Management
Sentiment Analysis
Text Analysis

Customer Loyalty

Not specified

Customer Satisfaction

Not specified

Employee Engagement

Feedback Management

NPS

Not specified

Predictive Analytics

Sentiment Analysis

Review Management

Dashboard
Negative Feedback Management
Sentiment Analysis

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