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Ratings and Reviews 0 Ratings
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What is FeedbackNow?
Collecting customer feedback is crucial for delivering outstanding customer experiences; through the proactive gathering and examination of this feedback, businesses can spot potential problems before they worsen and negatively impact their operations. Our cutting-edge customer feedback solution features Smiley Boxes along with digital methods of collecting data, allowing for the gathering of valuable customer insights. These intuitive devices encourage high response rates from customers, thus simplifying the engagement process for organizations. Designed for global use, our system requires minimal IT integration, making it suitable for a wide range of businesses. Developed in Switzerland, the Smiley Box is built to endure water and impact, with an impressive battery life capable of lasting beyond a million interactions. To maintain peak performance, our system is regularly updated to incorporate the latest technological advancements. Furthermore, our data center adheres to stringent security, privacy, and redundancy standards, ensuring organizations can utilize our services with confidence. We prioritize continuous enhancement in our operations, consistently evolving our offerings to meet the shifting demands of the market. This commitment to improvement not only benefits our clients but also enhances the overall customer experience significantly.
What is Emotics?
Emotics serves as a sophisticated emotion analytics platform that deciphers textual data derived from feedback from customers and employees, enabling the provision of actionable insights for businesses. By organizing emotions and themes into categories such as strengths, weaknesses, opportunities, and threats, Emotics equips organizations with a strategic lens through which to view their customer and employee experiences. It automatically establishes benchmarks that reveal how companies compare to their competitors, while also pinpointing specific aspects of customer experience that may require improvement or optimization. Moreover, the platform features a proactive alert system that identifies emotions potentially leading to significant business actions, aiding in uncovering the root causes of emotional responses. With the capability to assess emotional intensity across eight distinct indexes and 24 different emotions, it accurately identifies which emotional elements are shaping customer experiences positively or negatively. In addition, Emotics enhances the understanding of customers by integrating seamlessly with various tools, such as NPS, CSAT, product reviews, and social media data, as well as platforms like SurveyMonkey and Zendesk. By transcending conventional sentiment analysis and augmenting NPS capabilities, Emotics emerges as a vital resource for gaining insights into customer perception and engagement. Ultimately, this platform empowers businesses to make well-informed decisions that are underpinned by profound emotional understanding, paving the way for strategic enhancements in customer relations. Such capabilities ensure that organizations can adapt quickly to changing emotional landscapes, fostering stronger connections with their audiences.
API Availability
API Availability
Has API
Pricing Information
Pricing not provided
Pricing Information
$289 per month
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Not specified
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Forrester Research
Date Founded
1983
Company Location
United States
Company Website
www.feedbacknow.com
Company Facts
Organization Name
Adoreboard
Date Founded
2011
Company Location
United Kingdom
Company Website
adoreboard.com/platform
Categories and Features
Customer Experience
Not specified
Customer Feedback
Not specified
Experience Management
Not specified
Categories and Features
Customer Experience
Not specified
Customer Feedback
Not specified
Customer Journey Mapping Tools
Not specified
Employee Feedback
Not specified
NPS
Not specified
Text Mining
Not specified