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What is Feedbox?

Our innovative system is designed to intelligently comprehend and analyze customer feedback and NPS satisfaction surveys, streamlining the decision-making process. By providing AI-driven surveys and sentiment analysis for open text responses, we enhance the overall efficiency and effectiveness of gathering insights. Additionally, we incorporate all key methodologies, including NPS and CSAT, to ensure comprehensive evaluations. Our platform serves as a holistic multichannel solution, easily accessible through tablets, QR codes, or various social media platforms, making it convenient for users to engage with. Ultimately, this system empowers organizations to better understand their customers and respond proactively to their needs.

What is AskNicely?

AskNicely is a cutting-edge platform designed for gathering customer feedback, utilizing the Net Promoter Score (NPS) methodology to enhance customer experiences. This platform enables companies to easily gather insights via simple surveys. Additionally, it provides teams with real-time data, allowing them to swiftly respond to customer input. Moreover, AskNicely seamlessly connects with a variety of widely-used business tools, making it a versatile choice for organizations. By harnessing this integration, brands can streamline their feedback processes and implement improvements efficiently.

Media

No images available

Media

Integrations Supported

Salesforce

Integrations Supported

Salesforce
Chattermill
ChurnZero
ClientSuccess
EnjoyHQ
Freshsuccess
Infocare Solutions
Kapiche
MRI Palace
Mailchimp
Mindbody
Pandium
Results.com
Shopify
Vibe.fyi
Workato
Xplenty
Zendesk
me&u

API Availability

API Availability

Has API

Pricing Information

$40/month/device

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Feedbox

Date Founded

2011

Company Location

Mexico

Company Website

feedboxcem.com

Company Facts

Organization Name

AskNicely

Date Founded

2014

Company Location

New Zealand

Company Website

www.asknicely.com

Categories and Features

Customer Feedback

Alerts / Notifications
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys

NPS

Not specified

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Not specified

Customer Satisfaction

Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Employee Engagement

Feedback Management
Pulse Surveys

Employee Survey

Not specified

Experience Management

Not specified

NPS

Not specified

Online Quiz Makers

Not specified

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing

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