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What is Feedbox?

Our innovative system is designed to intelligently comprehend and analyze customer feedback and NPS satisfaction surveys, streamlining the decision-making process. By providing AI-driven surveys and sentiment analysis for open text responses, we enhance the overall efficiency and effectiveness of gathering insights. Additionally, we incorporate all key methodologies, including NPS and CSAT, to ensure comprehensive evaluations. Our platform serves as a holistic multichannel solution, easily accessible through tablets, QR codes, or various social media platforms, making it convenient for users to engage with. Ultimately, this system empowers organizations to better understand their customers and respond proactively to their needs.

What is FeedbackNow?

Collecting customer feedback is crucial for delivering outstanding customer experiences; through the proactive gathering and examination of this feedback, businesses can spot potential problems before they worsen and negatively impact their operations. Our cutting-edge customer feedback solution features Smiley Boxes along with digital methods of collecting data, allowing for the gathering of valuable customer insights. These intuitive devices encourage high response rates from customers, thus simplifying the engagement process for organizations. Designed for global use, our system requires minimal IT integration, making it suitable for a wide range of businesses. Developed in Switzerland, the Smiley Box is built to endure water and impact, with an impressive battery life capable of lasting beyond a million interactions. To maintain peak performance, our system is regularly updated to incorporate the latest technological advancements. Furthermore, our data center adheres to stringent security, privacy, and redundancy standards, ensuring organizations can utilize our services with confidence. We prioritize continuous enhancement in our operations, consistently evolving our offerings to meet the shifting demands of the market. This commitment to improvement not only benefits our clients but also enhances the overall customer experience significantly.

Media

No images available

Media

Integrations Supported

Salesforce

Integrations Supported

3D Cloud
Microsoft Power Platform
Teamstack

API Availability

API Availability

Pricing Information

$40/month/device

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone

Supported Platforms

SaaS

Customer Service / Support

Standard Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Feedbox

Date Founded

2011

Company Location

Mexico

Company Website

feedboxcem.com

Company Facts

Organization Name

Forrester Research

Date Founded

1983

Company Location

United States

Company Website

www.feedbacknow.com

Categories and Features

Customer Feedback

Alerts / Notifications
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys

NPS

Not specified

Categories and Features

Customer Experience

Not specified

Customer Feedback

Not specified

Experience Management

Not specified

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