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What is Feefo?

Genuine individuals. Honest feedback. Insightful viewpoints. Remove the guesswork in improving your business and crafting an exceptional customer experience. Feefo provides you with essential tools and insights to nurture relationships, boost your brand reputation, and make informed decisions for the future. By offering state-of-the-art technology and all-encompassing support, we empower you to connect directly with your customers, achieve remarkable results, and gain a clear perspective of your business environment. Our committed team is comprised of innovators, imaginative thinkers, and seasoned professionals who are enthusiastic about being part of something remarkable. We prioritize our core values, ensuring that there are no hard-sell tactics or hidden motives; our primary goal is to utilize our expertise to help businesses of all sizes cultivate reliable relationships with their clients, improve experiences, and reach their objectives. Behind our technology, you will find dedicated individuals who are passionate about guiding you through your journey, ensuring that you always feel supported in your quest for achievement. By choosing Feefo, you’re not merely accessing a service; you are becoming part of a community that is wholeheartedly focused on nurturing your development and success while celebrating every milestone along the way.

What is Benbria Loop?

Boosting customer loyalty and retention can be achieved by continuously enhancing the experience in real-time while gathering insights on various performance metrics. It is crucial to tackle issues promptly by leveraging immediate feedback and offering swift solutions to the obstacles customers face. Cultivating a culture that prioritizes customer satisfaction involves sharing real-time feedback, performance data, and in-depth reports with your entire team, which fosters continuous improvements in service quality. Ensuring consistency in brand standards across different locations is essential, accompanied by a thorough analysis of performance results. Developing action plans based on precise data enables front-line staff to better understand and enhance the customer experience. Utilizing guest feedback allows for the refinement of employee training programs, focusing on elements that resonate with customers. By paying attention to vital factors such as service quality, hygiene, friendliness of staff, and food quality, you are positioned to make informed decisions that significantly uplift the overall customer experience. This proactive strategy not only fulfills customer expectations but also cultivates a stronger bond with them, ultimately leading to increased satisfaction and loyalty. Regularly monitoring these aspects also empowers your team to adapt quickly to shifting customer needs and preferences.

Media

Media

Integrations Supported

Aurora Commerce
BetterCommerce
Chattermill
Dovetail
Kleene
Magento
OpenCart
Policyflow
Remarkable Commerce
Shapo
Shopify
Stackreaction
TRIBUS
Upzelo
WooCommerce
WordPress
Workbooks Web Insights
Wufoo
Yieldify
Zapier

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Feefo

Date Founded

2010

Company Location

United Kingdom

Company Website

www.feefo.com

Company Facts

Organization Name

Benbria

Date Founded

2008

Company Location

Canada

Company Website

www.benbria.com

Categories and Features

Customer Engagement

Communication Management
Content Syndication
Feedback Collection
Video Content

Customer Experience

Dashboard
Feedback Management
Sentiment Analysis

Customer Feedback

Not specified

Product Review

Not specified

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Sentiment Analysis
Social Sharing

Categories and Features

Customer Engagement

Analytics
Communication Management
Feedback Collection
Gamification
Live Chat

Customer Experience

Not specified

Customer Feedback

Not specified

Guest Messaging

Not specified

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