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What is FetchIt?

Fetchit is a user-friendly software that promptly retrieves client data as soon as a call is received. By seamlessly integrating with your Practice Management Software (PMS) and telecommunication systems, it presents a patient's comprehensive chart the moment the phone rings. Utilizing this innovative solution can save significant time, improve customer service, and foster enduring relationships that lead to repeat business. Typically, users experience an average time savings of 37 seconds per call due to instant access to charts. Additionally, the software facilitates easy updates or creation of customer data while on calls, enhancing operational efficiency. It also supports improved staff scheduling by offering insights into call volumes during specific periods or for particular customer service representatives. With timely notifications, client information is readily accessible within your PMS, ensuring that by the time you finish your greeting, the patient's chart and necessary details are on hand for effective assistance. If a customer is not located in your database, you can quickly copy their contact information to either establish a new chart or update an existing one, guaranteeing a smooth experience for both your staff and clients alike. This functionality not only streamlines workflows but also significantly boosts the overall effectiveness of managing client interactions, leading to a more productive work environment.

What is Covetrus Ascend?

Covetrus Ascend significantly boosts team productivity by promoting improved internal collaboration and enhancing communication among team members. By streamlining user workflows, it minimizes unnecessary actions, which contributes to increased efficiency and a more refined working environment. From checking your agenda before stepping out to retrieving patient information while navigating between appointments or managing invoicing on the go, Covetrus Ascend offers the essential flexibility for modern practices. This platform empowers organizations to foster growth, optimize operations, and uphold consistent quality of care. By integrating with vital applications, it simplifies everyday tasks and ensures seamless connectivity, creating a unified, all-encompassing user experience. As a cloud-based practice management solution, Covetrus Ascend features an intuitive design that not only makes it straightforward to learn but also enhances collaborative efforts among teams. Ultimately, this powerful tool enables your teams to thrive, providing exceptional customer service and support. With its extensive functionalities, Covetrus Ascend guarantees that your practice operates efficiently, allowing you to concentrate on delivering the best possible care to your clients. Moreover, its adaptive nature ensures that it can grow alongside your practice, continuously meeting evolving needs.

Media

Media

Integrations Supported

3CX
AVImark
Cornerstone Software
Digitail
FreeSWITCH
Impromed
RingCentral Automatic Call Recording
Star2Star
Vonage Contact Center

Integrations Supported

SmartFlow
Vet S8
VetCheck
Vetspire
Vetstoria

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Free
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

FetchIt

Date Founded

2017

Company Location

United States

Company Website

www.fetchitdata.com

Company Facts

Organization Name

Covetrus

Company Location

Australia

Company Website

software.covetrus.com/apac/veterinary-solutions/ascend-cloud-veterinary-software/

Categories and Features

Call Tracking

Not specified

Veterinary

Not specified

Categories and Features

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