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What is FetchIt?

Fetchit is a user-friendly software that promptly retrieves client data as soon as a call is received. By seamlessly integrating with your Practice Management Software (PMS) and telecommunication systems, it presents a patient's comprehensive chart the moment the phone rings. Utilizing this innovative solution can save significant time, improve customer service, and foster enduring relationships that lead to repeat business. Typically, users experience an average time savings of 37 seconds per call due to instant access to charts. Additionally, the software facilitates easy updates or creation of customer data while on calls, enhancing operational efficiency. It also supports improved staff scheduling by offering insights into call volumes during specific periods or for particular customer service representatives. With timely notifications, client information is readily accessible within your PMS, ensuring that by the time you finish your greeting, the patient's chart and necessary details are on hand for effective assistance. If a customer is not located in your database, you can quickly copy their contact information to either establish a new chart or update an existing one, guaranteeing a smooth experience for both your staff and clients alike. This functionality not only streamlines workflows but also significantly boosts the overall effectiveness of managing client interactions, leading to a more productive work environment.

What is Covetrus Pulse?

Covetrus Pulse brings together all veterinary software into one cohesive veterinary operating system (vOS), empowering practice teams to focus on their essential mission—caring for animals and building strong client relationships. Central to Pulse's functionality is its practice management feature, which grants access to essential Covetrus add-ons like prescription management, client communication tools, and in-clinic supply management, all integrated within a single cloud-based platform. This system allows for tailored customization that meets the specific needs of each practice, complete with app ecosystem integrations that provide enhanced flexibility and options. Users have the ability to modify their dashboard to highlight staff performance metrics, ensuring that team members remain aligned with the practice's objectives. Suitable for veterinary practices of all sizes, from solo practitioners to large teams with over 100 members, Pulse supports wellness initiatives, staff oversight, and comprehensive reporting, creating a more robust practice environment that promotes both growth and profitability. With Pulse, veterinary professionals can eliminate the hassles associated with outdated IT services, expensive hardware, security issues, and disruptive software updates, leading to a more efficient operational workflow. Furthermore, the smooth integration of diverse functionalities allows veterinary clinics to excel in an increasingly competitive market, paving the way for sustained success and improved client satisfaction. Overall, Covetrus Pulse stands as a pivotal tool in modern veterinary practice management, enhancing both operational efficiency and animal care quality.

Media

Media

Integrations Supported

3CX
AVImark
Cornerstone Software
Digitail
FreeSWITCH
Impromed
RingCentral Automatic Call Recording
Star2Star
Vonage Contact Center

Integrations Supported

Birdeye
Chckup
Hello Patient
Next In Line
Otto
PetDesk
Vet S8
VetScene
VitusVet

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$100.00/month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

FetchIt

Date Founded

2017

Company Location

United States

Company Website

www.fetchitdata.com

Company Facts

Organization Name

Covetrus

Date Founded

2011

Company Location

United States

Company Website

software.covetrus.com/veterinary-solutions/pulse-veterinary-operating-system/

Categories and Features

Call Tracking

Not specified

Veterinary

Not specified

Categories and Features

Veterinary

Appointment Reminders
Appointment Scheduling
Billing & Invoicing
Boarding Management
Image Storage
Inventory Management
Patient Records
Prescription Management
Treatment Plans

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