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What is Fi911?

The payments industry faces a range of obstacles, such as ensuring data security, adhering to compliance mandates, and navigating regional differences, which can create communication barriers between financial entities and their merchant partners; nonetheless, we are dedicated to offering assistance. Our innovative cloud-based solution is crafted to be modular and flexible, enabling it to expand effortlessly in alignment with the needs of financial institutions, resellers, and their clientele, while keeping additional investments to a minimum. The Fi911 platform emerges as the most cost-effective solution for overseeing the merchant life cycle within the payments sector, serving both large corporations and budding small to medium-sized enterprises. By functioning within a collaborative cloud framework, your varied customer base can easily access and control shared data at different levels. With an outstanding breadth of expertise and industry insight, the Fi911 business and technical teams are focused on providing customized white-label solutions that address your unique requirements and financial constraints. By emphasizing personalized service, we guarantee that your needs are addressed with exceptional accuracy and attention. Furthermore, our commitment to innovation ensures that we remain at the forefront of the evolving payments landscape, enabling your business to thrive in a competitive market.

What is Amiko?

Presenting a groundbreaking digital platform that expertly manages the entire dispute process, from enhancing communication between cardholders and merchants to overseeing resolution and arbitration through Mastercom and VROL. This state-of-the-art solution operates as a virtual agent for fraud and disputes, featuring sophisticated chatbot functionalities that tackle potential fraud challenges and various dispute conversations directly within your application or portal. By converting case management into a digital format, it achieves unprecedented levels of process automation—optimizing everything from case initiation and collaboration with merchants to fraud reporting and bulk handling—leading to extraordinary efficiency gains. The system also integrates data pre-filling and validation processes to minimize errors committed by agents, while smart deadline tracking and case prioritization guarantee that no critical timelines are missed. Transition seamlessly from your existing dispute management tools or expensive outsourcing options to Amiko, resulting in a tenfold increase in operational efficiency and the complete removal of dispute write-off limits. By streamlining the intricacies of fraud and dispute management, Amiko also ensures a smooth onboarding experience for new agents, facilitating their integration into a more efficient framework. This revolutionary approach not only boosts operational effectiveness but also positions your organization as a leader in the realm of dispute resolution technology, paving the way for future advancements in the field. Increased efficiency and enhanced agent training will further solidify your competitive advantage in the market.

Media

Media

Integrations Supported

Aloha Cloud by NCR Voyix
Braintree
EVO Payments
Intuit Field Service Management
PayPal
Worldpay

Integrations Supported

Ethoca
Verifi

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Fi911

Date Founded

2011

Company Website

fi911.com

Company Facts

Organization Name

Rivero

Company Location

Switzerland

Company Website

rivero.tech/amiko

Categories and Features

Chargeback Management

For Merchants

Fraud Detection

Not specified

Categories and Features

Chargeback Management

Not specified

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