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What is FirstVoice AI?

FirstVoice AI provides a cloud-based reception solution specifically designed for small and medium enterprises that require assistance with incoming calls outside regular business hours. This service effectively handles business communications by answering common questions, taking messages, prioritizing urgent matters, and transferring calls according to the selected plan. Furthermore, it offers appointment management capabilities, allowing users to book, reschedule, or cancel appointments through seamless integration with various calendars and industry-specific platforms. Users also receive call summaries via text or email, enhancing communication. A standout feature is its speed-to-lead functionality, which ensures quick responses to new inquiries from supported web forms and social media sources. FirstVoice partners with clients to customize and test call scripts and integrations, providing regular updates to ensure alignment with evolving business needs. Primarily focused on the New Zealand market, it caters to a wide array of industries, such as trades, clinics, salons, hospitality, and professional services. The extent of integrations and feature sets depends on the connected systems and chosen plans, with advanced software connections and lead follow-up capabilities available for qualifying subscriptions, ultimately boosting customer service effectiveness in various sectors. Additionally, the platform aims to streamline operations and enhance client interactions, making it a valuable asset for businesses looking to improve their communication strategies.

What is Call Agent AI?

Call Agent AI is a cloud-based solution that functions as an AI receptionist, automating the management of calls for businesses handling customer inquiries. This cutting-edge platform efficiently processes incoming calls, responds to frequently asked questions, assesses potential leads, and manages appointment scheduling or modifications, while directing more complex inquiries to the appropriate personnel and supporting follow-ups and reminders. Users have the flexibility to tailor various elements such as call flows, greetings, escalation procedures, and follow-up tasks, alongside accessing call logs, transcriptions, summaries, and performance metrics via a detailed dashboard. Furthermore, it offers seamless integration with CRM systems, scheduling tools, and team communication applications, including webhook support for enhanced system connectivity. Designed specifically for small and growing businesses, customer support teams, call centers, and service organizations, it strives to simplify routine telephone interactions while maintaining a personal touch when necessary. The platform's intuitive interface and extensive features not only boost operational efficiency but also significantly enhance the overall customer experience, allowing businesses to focus on what matters most. By leveraging advanced technology, Call Agent AI ensures that companies can manage their communications effectively and effortlessly.

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Integrations Supported

HubSpot CRM
Calendly
Cliniko
Fergus
Google Calendar
Microsoft 365
ServiceM8

Integrations Supported

HubSpot CRM
Cal.com
Slack
Zapier
Zoho CRM

API Availability

API Availability

Has API

Pricing Information

$297 NZ/month
Starter: NZ$297 per month for 200 minutes (about 65 calls), one team calendar, and 100 SMS booking confirmations. Setup is included; plans are month-to-month with no lock-in contract. Prices are in NZD; no GST is added. Extra minutes are NZ$0.65 each.
Free Trial Offered?

Pricing Information

$45/month
Starter AI is $45/month and includes about 90 minutes. Growth AI is $120/month with about 750 minutes; Pro AI is $225/month with about 1,730 minutes. Monthly plans include minutes, with extra usage and automatic top-ups billed at plan-specific rates. Zoho CRM and webhook add-ons are $20/month and $25/month respectively on Starter and Growth; included on Pro and Enterprise. Enterprise pricing is custom.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Not specified

Training Options

Not specified

Training Options

Not specified

Company Facts

Organization Name

Digital Waves

Company Location

New Zealand

Company Website

www.firstvoice.co.nz

Company Facts

Organization Name

CallAgentAI

Date Founded

2020

Company Location

Canada

Company Website

callagentai.com

Categories and Features

AI Receptionists

Not specified

Categories and Features

AI Receptionists

Not specified

Virtual Receptionist

Not specified

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