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What is Fixably?

Fixably is a cloud-based software solution designed to enhance repair management processes, thereby reducing both time and costs associated with each repair project. Repair shop technicians often find themselves bogged down by administrative duties, time that could be better spent focusing on actual repairs and enhancing the service experience for customers. Recognizing this challenge, we, as service professionals ourselves, developed Fixably to automate the mundane tasks that do not involve repairs. - Our software empowers technicians to manage repairs with greater efficiency, allowing them to dedicate more time to hands-on technical work. Each technician benefits from insights gained from the analysis of over a million repairs recorded in Fixably. - For business owners, Fixably provides valuable insights into performance and financial management, enabling significant automation of around 80% of routine tasks and offering detailed data oversight. - The platform guarantees a seamless end-to-end customer experience, made possible through its integrated communication features that facilitate effective interaction. With the recent enhancements to our Apple GSX API integration, Fixably stands out as the premier choice for Apple Authorized Service Providers. This integration streamlines the repair management process by eliminating the need to switch between different software applications, allowing users to efficiently create repairs, order parts, access articles, and receive clear guidance directly through the Fixably interface. Overall, Fixably not only simplifies the repair process but also significantly boosts productivity and customer satisfaction across the board.

What is FieldMind?

FieldMind, created by Very Technology, functions as an AI-powered assistant designed specifically for field technicians, offering quick access to a detailed repair playbook that includes documentation, expert knowledge, repair logs, and other essential resources compatible with any mobile device or tablet. This cutting-edge tool provides tailored step-by-step instructions, diagnostics, and checklists for a variety of repairs, allowing technicians to perform precise fixes on their first attempt while minimizing unnecessary return visits. By integrating information from pre-existing resources like manuals, Slack discussions, and previous notes, it ensures that all knowledge is easily searchable and continuously learns from each interaction, enabling it to retain its expertise even when experienced technicians leave. Built for scalability and featuring enterprise-grade security measures, FieldMind integrates smoothly with your existing systems, protecting your data while promoting faster onboarding, improved consistency among field teams, and better repair outcomes. Furthermore, its capacity to adapt and grow with user interactions keeps the knowledge base strong and current, ultimately enhancing overall operational efficiency, which is crucial in today’s fast-paced work environment. The ongoing evolution of its features aims to meet the changing needs of technicians, making it an invaluable asset in the field.

Media

Media

Integrations Supported

Slack
Google Drive
Google Maps
Jira
Moneris
QuickBooks Online
Stripe
Tyro EFTPOS

Integrations Supported

Slack
Google Drive
Google Maps
Jira
Moneris
QuickBooks Online
Stripe
Tyro EFTPOS

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Fixably

Date Founded

2015

Company Location

Finland

Company Website

fixably.com

Company Facts

Organization Name

Very

Date Founded

2011

Company Location

United States

Company Website

www.verytechnology.com/fieldmind

Categories and Features

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Point of Sale

Barcode Scanning
Commission Management
Cryptocurrency Support
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration

Repair Shop

Barcode Support
Billing & Invoicing
CRM
Intake Forms
Inventory Management
Parts Inventory Management
Point of Sale (POS)
Repair Tracking
Work Order Management

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

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