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What is Flow360?

Establish and oversee your business operations with efficiency and effectiveness. By automating routine tasks, you free up precious time to focus on your team, your clients, and the growth trajectory of your business. When faced with a complicated process, deal with it once and for all! Implement a workflow with Flow360, ensuring that everyone understands their roles, subsequently making work more enjoyable. Optimize your daily operations and reclaim time for your team, customers, and business objectives while staying updated on important developments from any location. Flow360 not only boasts an attractive design for mobile users but also delivers a smooth and intuitive experience on both tablets and smartphones. This cutting-edge tool streamlines repetitive tasks in daily business operations, thereby keeping everyone aligned and motivated in their responsibilities. With Flow360, you can enhance collaboration and communication, ultimately leading to a more productive and cohesive work environment.

What is Capacity?

Capacity is the world's pioneering Work Automation Platform that leverages artificial intelligence to streamline support services for both customers and employees alike. This innovative platform continuously learns from your organization and its interactions, enabling it to automate helpdesk processes and decision-making in real-time. Among its numerous advantages, Capacity helps to lower expenses while simultaneously boosting revenue. The advanced helpdesk system facilitates a seamless transition from tier-0 support to tier-1, effectively minimizing the resources spent on repetitive inquiries. Moreover, it significantly enhances employee engagement. With the constant barrage of emails, phone calls, and tickets, your team can benefit from instant access to a centralized knowledge base, allowing them to focus on strategic objectives and tasks that require higher-level cognitive skills. Additionally, customer satisfaction sees marked improvement. With a multitude of questions from clients, providing them with instant responses around the clock elevates their experience and meets their expectations. Thus, Capacity not only optimizes support but also fosters a more efficient and content workforce.

Media

Media

Integrations Supported

Adobe Marketo Engage
Box
Bullhorn
Dimension Labs
Encompass
Google Calendar
Google Drive
Google Maps
HubSpot Marketing Hub
Jira
Jira Work Management
Microsoft Dynamics 365
Microsoft OneDrive
Microsoft Outlook
Salesforce
ServiceNow
Total Expert
UKG Pro
Zendesk

Integrations Supported

Adobe Marketo Engage
Box
Bullhorn
Dimension Labs
Encompass
Google Calendar
Google Drive
Google Maps
HubSpot Marketing Hub
Jira
Jira Work Management
Microsoft Dynamics 365
Microsoft OneDrive
Microsoft Outlook
Salesforce
ServiceNow
Total Expert
UKG Pro
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$10 per user, per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Flow360

Company Location

Germany

Company Website

www.flow360.io

Company Facts

Organization Name

Capacity

Date Founded

2017

Company Location

United States

Company Website

capacity.com

Categories and Features

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

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