Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • BAND Reviews & Ratings
    3 Ratings
    Company Website
  • StackAI Reviews & Ratings
    53 Ratings
    Company Website
  • Creatio Reviews & Ratings
    570 Ratings
    Company Website
  • Retool Reviews & Ratings
    584 Ratings
    Company Website
  • Gemini Enterprise Agent Platform Reviews & Ratings
    985 Ratings
    Company Website
  • NeuBird Reviews & Ratings
    2 Ratings
    Company Website
  • Pipefy Reviews & Ratings
    592 Ratings
    Company Website
  • LM-Kit.NET Reviews & Ratings
    29 Ratings
    Company Website
  • Daylight Reviews & Ratings
    10 Ratings
    Company Website
  • Docket Reviews & Ratings
    59 Ratings
    Company Website

What is FlowRunner?

FlowRunner distinguishes itself as a visual platform for workflow automation that incorporates native AI agent orchestration, enabling agents to carry out workflows autonomously while also allowing for pauses to obtain essential human feedback. What makes FlowRunner particularly unique is its innovative oversight mechanism; in contrast to many platforms that consider approval merely a step in the workflow, FlowRunner allows agents to contact humans as callable resources throughout the execution process. It skillfully collects the relevant context and available options, then reaches out to a specified person via email, Slack, WhatsApp, or phone, seamlessly continuing the workflow once a choice is made. Notably, a workflow can be paused for as long as a year, which means that urgent decisions, such as those needing three days, are not constrained by a strict deadline. Moreover, features such as audit trails, role-based access control (RBAC), and service level agreement (SLA) tracking are accessible from the mid-tier package, rather than being limited to custom enterprise agreements, and users can also obtain a business associate agreement (BAA). Each subscription tier supports unlimited users, unlimited workflows, and complete access to the integration catalog, ensuring that there are no restrictions based on user count or connectors. The billing system is designed around the number of workflow runs instead of the individual steps taken, providing a clear and straightforward pricing structure. Agents can also make use of their own AI provider keys without incurring extra inference costs. Additionally, users have the option to select between cloud-hosted and self-hosted solutions, which offers the necessary adaptability to accommodate diverse operational requirements, thus enhancing the platform's overall versatility.

What is Cognigy.AI?

Cognigy.AI is a sophisticated conversational AI platform tailored for enterprises, aimed at automating customer interactions across multiple channels, such as voice and chat. By utilizing cutting-edge natural language understanding (NLU) and large language models (LLMs), it allows companies to develop smart AI agents that engage in personalized, human-like dialogues. The platform's strong integration features enable it to connect effortlessly with existing contact center and CRM systems, thereby enhancing the orchestration of customer experiences. Additionally, Cognigy.AI introduces Agentic AI, which features autonomous, goal-driven agents capable of independent thought, adaptation, and collaboration with both AI and human agents, effectively managing intricate queries with agility and accuracy. This all-encompassing solution not only facilitates the streamlining of customer service operations but also boosts engagement levels and increases efficiency in addressing customer inquiries, ultimately transforming the way businesses interact with their clients. With its innovative tools and capabilities, Cognigy.AI positions organizations to thrive in the competitive landscape of customer service.

Media

No images available

Media

Integrations Supported

8x8 Contact Center
Anthropic
Avaya Experience Platform
BambooHR
Claude
Dimension Labs
Facebook Messenger
Firebase
Genesys Cloud EX
Intercom
Jira
Microsoft Foundry
Salesforce
Slack
Sunshine Conversations
Tungsten Communications Manager
Twilio
UiPath
Workplace from Meta
Zendesk

Integrations Supported

8x8 Contact Center
Anthropic
Avaya Experience Platform
BambooHR
Claude
Dimension Labs
Facebook Messenger
Firebase
Genesys Cloud EX
Intercom
Jira
Microsoft Foundry
Salesforce
Slack
Sunshine Conversations
Tungsten Communications Manager
Twilio
UiPath
Workplace from Meta
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$45/month
Free Version
Free Trial Offered?

Pricing Information

Volume based pricing
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Midnight Coders

Date Founded

2007

Company Location

United States

Company Website

flowrunner.ai

Company Facts

Organization Name

NiCE Cognigy

Company Location

Germany / United States

Company Website

www.cognigy.com

Categories and Features

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Popular Alternatives

No Alternatives

Popular Alternatives