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What is Flowby?

Flowby is a cutting-edge, cloud-oriented digital queue management system that empowers customers to enter and monitor live queues through their smartphones by scanning QR codes, effectively eliminating the need for physical lines, hardware, or paper tickets. Users obtain a distinctive queue number, can track their waiting status, and receive notifications when it’s their turn, allowing them the freedom to move around instead of being tethered to a traditional line. The platform is compatible with any web browser across a range of devices and is capable of merging multiple queues, accommodating customer inputs such as order numbers for pickups, and serving as a tablet kiosk for manual queue management. Aimed at improving customer flow and satisfaction, Flowby aids businesses in reducing the perceived waiting time, increases sales by enabling customers to browse while they wait, and enhances staff productivity through centralized queue management on a single dashboard. Furthermore, it provides customizable options for queue group configurations and is tailored to meet the unique needs of various stores and service points, all without requiring installation. This versatility establishes it as a powerful solution suited for different business settings, ultimately revolutionizing the customer experience.

What is CQueue?

The outdated practice of using paper sign-in sheets is being replaced by modern tablets, which offer businesses a more streamlined and organized way to handle customer interactions from their arrival. An easy-to-use app accurately logs each customer's name and specific needs, along with the precise time they arrive, while presenting a categorized overview on networked devices. Equip your team with the essential tools to respond to customer requests more rapidly and efficiently. By automatically sorting customers based on their visit purpose and the related department, the necessity for a dedicated greeter is removed, enabling customers to directly engage with the suitable staff member. This efficient process not only accelerates response times but also guarantees that all customer needs are addressed quickly. Moreover, management can generate valuable reports that assess customer traffic patterns and trends, alongside evaluating staff performance and overall office efficacy, which ultimately contributes to enhanced service quality. Transitioning to this digital approach not only updates the customer sign-in method but also significantly boosts overall business productivity and effectiveness. Furthermore, as businesses embrace this technological shift, they can foster a more customer-centric environment that prioritizes satisfaction and engagement.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

€60 per month
Free Trial Offered?

Pricing Information

$34 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Online Training

Training Options

Not specified

Company Facts

Organization Name

Flowby

Date Founded

2021

Company Location

Sweden

Company Website

flowby.io

Company Facts

Organization Name

Check In Systems

Date Founded

2004

Company Website

www.cqueue.com

Categories and Features

Queue Management

Not specified

Categories and Features

Queue Management

Not specified

Waitlist

Not specified

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