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What is Forward Office?

Understanding that technology is a major investment requiring optimal performance, we have dedicated the past thirty years to crafting a range of customized solutions that meet customer needs. Forward Office emerges as a versatile and all-encompassing freight management software solution (FMS). With more than 200,000 hours invested in its continuous enhancement, we are assured of its capability to effectively manage diverse customer situations. Whether your requirements include air freight, sea freight, road freight, or rail freight, our software is designed to deliver outstanding results. At the heart of Forward Office lies Forward Core, which is supported by six additional standalone products. We are devoted to offering processes and systems that genuinely cater to our clients, so we invite you to connect with us to find out how our top-notch freight management software can elevate your operations. In the ever-evolving logistics landscape, having the right tools is crucial for streamlining workflows and boosting overall efficiency, ultimately leading to greater success in your business endeavors. Our expertise and solutions can help you navigate the complexities of freight management with ease.

What is Descartes Forwarder Enterprise Suite?

Descartes Broker & Forwarder Enterprise Systems redefines the way freight forwarders and customs brokers operate by connecting shipment management, regulatory compliance, and financial performance within one intelligent platform. Designed for freight forwarders, 3PLs, and NVOCCs, the solution automates everything from quote generation and booking to customs clearance, invoicing, and customer visibility. Its integrated compliance engine ensures accurate filing for customs declarations, security filings, and denied party screening, reducing the risk of penalties and shipment delays. Through the Forwarder TMS, users can manage multimodal shipments—air, ocean, and ground—with end-to-end visibility into rates, tracking, and customer milestones. Global Price Management enables carriers and forwarders to handle complex rate structures and deliver precise quotes within minutes, improving pricing accuracy by up to 99%. Combined with accounting, warehousing, and PO management, Descartes unifies back-office processes that traditionally required multiple disjointed systems. The platform also features white-labeled shipment portals for customers, offering real-time freight status and self-service tracking. With Descartes’ decades of domain expertise and cloud infrastructure, forwarders benefit from scalable, secure, and globally supported technology. Customers like Skypace report cutting rate processing time by 85% and improving surcharge accuracy across millions of records. By centralizing critical functions, Descartes Broker & Forwarder Enterprise Systems delivers measurable gains in efficiency, compliance, and customer retention for the modern logistics enterprise.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Forward Solutions

Date Founded

1986

Company Location

United Kingdom

Company Website

www.forwardsolutions.co.uk/forward-office/

Company Facts

Organization Name

Descartes Systems Group

Date Founded

1981

Company Location

Canada

Company Website

www.descartes.com/solutions/broker-and-forwarder-enterprise-systems

Categories and Features

Logistics

3PL
Barcoding / RFID
CRM
Fleet Management
Inventory Management
Order Management
Purchasing
Scheduling
Shipping Management
Transportation Management

Shipping

Air Shipping
Bills of Lading
Container Shipping
Freight Shipping
Import / Export
Ocean Shipping
Parcel Shipping
Quotes / Estimates
Shipment Tracking
Warehouse Management

Categories and Features

Freight

Not specified

Freight Broker

Not specified

Freight Forwarding

Not specified

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