Fossil vs. Backlog

Device42 is a powerful software solution designed for managing data centers and networks, crafted by IT professionals to facilitate the discovery, documentation, and oversight of Data Centers and IT systems as a whole. This tool delivers valuable insights into enterprise infrastructure by effectively mapping out hardware, software, services, and network dependencies. It boasts impressive visual representations alongside a user-friendly interface, complemented by webhooks and APIs for seamless integration. With Device42, planning for network modifications becomes easier, and it helps to minimize mean time to recovery (MTTR) during unforeseen outages, ensuring that you have the necessary tools for maintenance, audits, warranty management, license tracking, lifecycle oversight, inventory management, and asset tracking, including detailed room and rack configurations. Additionally, it allows for integration with various IT management platforms, such as Security Information and Event Management (SIEM), Configuration Management (CM), and IT Service Management (ITSM), providing comprehensive data mapping and more. As a member of the Freshworks family, we are dedicated to enhancing our offerings, ensuring that our global customers and partners receive exceptional solutions and unwavering support, maintaining our long-standing commitment to excellence.

Since its inception in 2004, NetBrain has revolutionized network management through its no-code automation platform, enabling teams to effectively streamline complex tasks into efficient workflows. By integrating artificial intelligence with automation, NetBrain offers comprehensive hybrid network observability, simplifies troubleshooting, and facilitates safe change management, which enhances operational efficiency, decreases mean time to repair (MTTR), and limits potential risks, thereby empowering IT departments to foster innovation proactively. Gain insights into your entire network with contextual analyses across diverse vendors and cloud environments. Utilize dynamic network maps and end-to-end pathways to visualize and document your complete hybrid network effectively. Streamline network discovery processes and maintain data accuracy to establish a reliable single source of truth. Automatically identify and interpret your network's critical configurations, uncover initial issues, and prevent configuration drift through automation. Facilitate pre- and post-change validations while considering application performance contexts for a comprehensive approach to network modifications. Enhance collaborative troubleshooting efforts by automating interactions between human operators and machine systems. This holistic approach not only optimizes network performance but also ensures that teams can focus on strategic initiatives rather than getting bogged down by manual processes.

Serviceaide offers a user-friendly service management solution that can be deployed in a matter of weeks instead of taking months. You will experience a tangible return on investment with minimal administrative costs and swift implementation. This adaptable platform can be utilized either on-premises or through cloud services. Built on ITIL best practices, Serviceaide encompasses all the essential components your team needs. You have the flexibility to choose the environment that aligns with your technological, infrastructural, and compliance requirements. Furthermore, Serviceaide stands out as a comprehensive and cost-effective option, equipping IT personnel with the necessary tools to handle everything from ticketing to incident, change, and asset management efficiently. In addition to its robust functionalities, Serviceaide includes a virtual agent, self-service portals, and AI-driven features to enhance both analyst and user productivity. By automating processes across technical workflows and business services, organizations can significantly boost their operational agility. This makes Serviceaide not just a solution, but a strategic partner in driving business success.

Canfigure is an adaptable software platform designed to automate various business processes and workflows efficiently. Its pre-designed modules encompass Asset Management, Computerized Maintenance Management System (CMMS), Configuration Management Database (CMDB), Service Desk, Change Management, Equipment Management, and Test Validation, allowing for a flexible combination of modules tailored to meet specific organizational needs. Our expertise lies in transitioning businesses from reliance on Excel spreadsheets or outdated legacy systems for managing essential data to a unified, user-friendly, and economical solution that empowers you to take charge of your information. Additionally, Canfigure offers distinctive customization features that enable administrators to make system adjustments independently, eliminating the need for vendor assistance and minimizing ongoing costs. This unique capability not only enhances operational efficiency but also fosters a more agile response to changing business requirements.

JDisc Discovery serves as a robust solution for IT asset management and network discovery, offering organizations valuable, real-time visibility into their complete IT landscape. By conducting automated network scans, it efficiently detects and organizes a variety of devices, which ranges from physical servers and workstations to virtual machines and network appliances, thus providing users with a comprehensive asset inventory. The tool meticulously gathers crucial information, encompassing hardware specifications, installed software, system configurations, and the interrelationships among devices, ensuring thorough documentation of the IT environment. One of the standout features of JDisc Discovery is its agentless design. Instead of requiring software installation on each device, it utilizes multiple protocols such as SNMP, SSH, and WMI to collect data, facilitating rapid deployment and ensuring compatibility across an array of operating systems, including Windows, Linux, and Unix. This adaptability makes it particularly well-suited for varied and evolving IT infrastructures, allowing for effective and unobtrusive data acquisition. Additionally, its user-friendly interface enhances the overall management experience, empowering IT teams to make informed decisions based on accurate and up-to-date information.

Vivantio has earned accolades as a leading customer service management software solution available today. Our SaaS service management platform encompasses a variety of customer service functions, including customer support ticketing, help desk operations, service desk management, IT service management, asset oversight, and enterprise service management, all underpinned by established industry standards like ITIL. Additionally, Vivantio offers adaptable licensing solutions tailored to the diverse needs of rapidly expanding businesses worldwide. This flexibility ensures that organizations can find the perfect fit for their requirements.

More than 15,000 companies around the globe rely on OpenVPN's Access Server for a self-hosted VPN solution that securely connects their remote workforce to the company's private network via the internet. This ensures that employees working remotely or in hybrid setups can easily and securely access essential business resources without overwhelming you with extensive setup and maintenance tasks. OpenVPN Access Server provides a comprehensive SSL self-hosted VPN software solution, combining robust OpenVPN server functionalities with enterprise management features, a user-friendly OpenVPN Connect interface, and client software packages that are compatible with Windows, macOS, Linux, and mobile operating systems like Android and iOS. Furthermore, OpenVPN Access Server allows for a variety of configurations, enabling secure and precise remote access to internal networks and private cloud resources, all while offering meticulous access control measures for enhanced security. Additionally, its flexibility and scalability make it an ideal choice for businesses of all sizes looking to maintain high security while managing remote access effectively.

ONLYOFFICE Docs serves as a robust and secure online office suite tailored for teams and companies of all dimensions. Users can create and modify documents, spreadsheets, presentations, fillable forms, and PDFs seamlessly. The platform allows for real-time collaboration among team members through two co-editing modes, along with features like version history and various other tools. By enabling your preferred AI assistant—such as ChatGPT, DeepSeek, Mistral, or Groq AI—you can generate new content, summarize information, translate text, and leverage additional functionalities while working on your office files. Furthermore, ONLYOFFICE Docs can be integrated into your existing business platforms, including but not limited to Odoo, Alfresco, Confluence, Pipedrive, Nextcloud, Redmine, and SuiteCRM, through a wide array of integration applications (with over 40 options available). Additionally, you can utilize Docs within the ONLYOFFICE DocSpace, a collaborative platform designed around document teamwork, which comes equipped with the entire online office suite. This allows users to create specific spaces for various projects, invite team members, set access permissions, and collaborate in a manner that suits their needs. With DocSpace, you can not only store, share, and co-edit office files but also engage with external parties, expanding the possibilities of collaboration beyond your immediate team.

Psono, an open-source password manager designed for self-hosting, places a strong emphasis on the security of your sensitive information. It utilizes encryption techniques to store your credentials in a way that ensures only you can access them, while also allowing for secure, encrypted sharing with your team members. With a variety of features, Psono makes managing data and accessing passwords simpler than ever. Its encryption process begins with client-side encryption, providing true end-to-end security for shared passwords, and is enhanced by both SSL and storage encryption methods. Moreover, the entire codebase is available for public scrutiny, highlighting the belief that true security relies on effective encryption rather than hiding flaws in the system. Choosing a self-hosted solution like Psono grants you greater control over access and reduces reliance on third-party data storage services, reinforcing its position as one of the most secure password management options available. Additionally, this self-hosting capability empowers users to tailor security measures to their specific needs and preferences, further enhancing their overall data protection strategy.

Discover user-friendly, highly-rated Help Desk software designed for service teams aiming to maximize efficiency with limited resources. Simplisys Service Desk delivers adaptable solutions suitable for support teams of various sizes. - Handle multiple communication channels through a single interface. - Access to tickets is controlled based on roles. - Automatic ticket creation and acknowledgment via email integration. - Comprehensive reporting tools paired with interactive dashboards. - A customer portal tailored to specific roles. - Easy-to-implement business rules and workflows to facilitate automation. - APIs available for seamless integration with external software. We pride ourselves on exceptional support and industry-leading service. Instead of sifting through countless online resources, reach out to us directly for assistance. Our dedicated team is ready to help streamline your support processes further.