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What is Frank?

Frank functions as a cloud-based service that focuses on customer research, empowering product and growth teams to obtain qualitative insights via AI-driven voice interviews. Users can create structured interview guides, share interview links, and embed an interview widget into their websites or applications, facilitating a smooth research process. During conversations, Frank intelligently generates follow-up questions based on the responses provided by participants, while also transcribing and organizing the discussions into clear summaries, themes, sentiments, and essential highlights related to the original exchanges. Teams utilize this innovative tool for a variety of objectives, such as customer discovery, validating products and concepts, onboarding new clients, assessing features, improving customer experience, and exploring reasons behind churn. Furthermore, the platform supports interviews in more than 30 languages, making it accessible to a wide range of audiences. To further enhance integration capabilities, Frank provides a REST API and a compatible MCP connector, allowing teams to effortlessly access and leverage research data alongside other AI tools they may be using. This all-encompassing framework ensures that teams can optimize their research initiatives and extract actionable insights with greater efficiency, ultimately leading to more informed decision-making and strategic growth.

What is Ethnio?

Enhance continuous exploration within your product team by utilizing a comprehensive participant management platform specifically designed for UX research. With a personalized CRM system, you can easily oversee all interactions with participants, ensuring nothing slips through the cracks. By employing tags, notes, segments, and filters, you can keep your participant organization tidy, making essential engagement records readily available. Participants can conveniently choose from various time slots and book their sessions via a weekly calendar view, streamlining the process and eliminating the hassle of account creation. Furthermore, a Combined Calendar feature lets you gather all studies in a single interface, allowing stakeholders to engage smoothly in ongoing, individual, or multiple studies with integrated details for Zoom or other meeting venues. You can offer incentives across more than 140 countries and multiple currencies, while also putting limits in place to mitigate potential tax issues for recipients. Financial management can be handled through invoices or credit cards, guaranteeing that all rewards are meticulously tracked and accounted for, which boosts the overall effectiveness of your research endeavors. By optimizing participant management and fostering engagement, your team will be better equipped to extract meaningful insights from user interactions, ultimately leading to more informed product decisions. This structured approach not only enhances the research process but also helps build stronger relationships with participants, paving the way for future collaborations.

Media

Media

Integrations Supported

ChatGPT
Claude
Codex CLI
Cursor
Gemini
Microsoft Copilot
Model Context Protocol (MCP)

Integrations Supported

Microsoft Outlook
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

$59/month
Starter is $59/month billed monthly, or $49/month billed annually. A free plan includes 60 voice minutes per month. Paid plans include a 14-day free trial.
Free Version

Pricing Information

$79 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Frank

Date Founded

2026

Company Location

United States

Company Website

www.hifrank.ai/

Company Facts

Organization Name

Ethnio

Date Founded

2011

Company Location

United States

Company Website

ethn.io

Categories and Features

AI Interviewing

Not specified

User Research

Not specified

Categories and Features

Panel Management

Not specified

User Research

Not specified

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