Ratings and Reviews 2,173 Ratings
Ratings and Reviews 1 Rating
What is Freshservice?
If you're seeking a straightforward IT service desk solution, Freshservice stands out as an excellent option. This user-friendly ITIL service desk offered by Freshworks enables organizations to modernize their IT operations and other business processes without the burden of complexity or excessive costs. Freshservice encompasses all the essential tools teams require to efficiently manage proactive IT services, featuring capabilities such as asset management, ticketing, configuration management, and improved impact analysis, along with powerful incident management features. By adopting Freshservice, businesses can streamline their IT service delivery and enhance overall productivity.
What is Aptien?
One comprehensive solution. Infinite possibilities for effective work management await you. With over 50 innovative features, overseeing employees, equipment, contracts, and documents becomes significantly more streamlined. Let's embark on this journey together and make life simpler. Are you in search of an easy-to-navigate and robust work management platform? Look no further! You've discovered the answer! Managing Employee Relations and Human Resources has never been simpler. This platform offers a seamless approach to facilitate team communication and task organization. Our exceptional features are designed to enhance administrative and management practices within your company. With powerful, rapid, and easily accessible tools available from any location, we transform mundane activities into structured, efficient, and clearly defined workflows, ultimately driving productivity forward. Embrace this change and witness the transformation in your work environment.
Integrations Supported
Dropbox
Microsoft 365
Microsoft Azure
Slack
Azure DevOps
Box
Cron To Go
Device42
Google Contacts
Google Workspace
Integrations Supported
Dropbox
Microsoft 365
Microsoft Azure
Slack
API Availability
API Availability
Has API
Pricing Information
$19/agent/month
Starter: $19/agent/month
Growth: $49/agent/month
Pro: $99/agent/month
Growth: $49/agent/month
Pro: $99/agent/month
Free Trial Offered?
Pricing Information
$30.00/month/user
Premium tariff $30.00/month/user minimum of 3 users includes most features. Enterprise tariff needed for on premise solution and corporate branding.
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Windows
Mac
On-Prem
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Company Facts
Organization Name
Freshworks
Date Founded
2010
Company Location
United States
Company Website
freshservice.com
Company Facts
Organization Name
Aptien Inc.
Date Founded
2022
Company Location
United States
Company Website
www.aptien.com/en/homepage
Categories and Features
AI Service Management (AISM)
Not specified
Asset Tracking
Activity Tracking
Audit Trails
Barcoding / RFID
Depreciation Tracking
Disposal Tracking
Inventory Management
QR Codes
Service History
Change Management
Approval Workflow
Audit Trail
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Cloud Management
Not specified
CMDB
Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
License Management
Relationship Mapping
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Routing
Self Service Portal
Survey Management
Contract Management
Buy Side (Suppliers)
Completion Tracking
Contract Lifecycle Management
Electronic Signature
Pre-built Templates
Sell Side (Customers)
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Incident Management
Audit Trail
Corrective Actions (CAPA)
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
IT Documentation
Not specified
IT Management
Compliance Management
Hardware Inventory
License Management
Scheduling
Software Inventory
User Activity Monitoring
IT Project Management
Bug Tracking
Issue Management
Percent-Complete Tracking
Prioritization
Product Roadmapping
Requirements Management
Status Tracking
Supports Agile
Supports Scrum
Task Management
Testing / QA Management
Time & Expense Tracking
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
SaaS Management
Not specified
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Service Request Management
Not specified
SLA Management
Not specified
Software Asset Management (SAM)
Not specified
Categories and Features
Business Management
CRM
Employee Management
Inventory Management
Marketing Management
Order Management
Project Management
Purchasing
Scheduling
Training Management
Vendor Management
Certification Tracking
Not specified
Contract Management
Buy Side (Suppliers)
Compliance Tracking
Contract Lifecycle Management
Electronic Signature
Pre-built Templates
Sell Side (Customers)
Specialty Contracts
Version Control
Workflow Management
Data Governance
Access Control
Data Mapping
Policy Management
Process Management
Roles Management
Storage Management
Equipment Maintenance
Customer Database
Equipment Tracking
Inventory Control
Maintenance Scheduling
Warranty Tracking
ERP
Enterprise Asset Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Warehouse Management
Human Resources
360 Degree Feedback
Applicant Tracking
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Self Service Portal
Training Management
IT Management
Compliance Management
Hardware Inventory
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
ITSM
Asset Tracking
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Maintenance Management
Asset Tracking
Calibration Management
Inventory Control
Inventory Management
Key & Lock Management
Mobile Access
Predictive Maintenance
Preventive Maintenance
Scheduling
Service History Tracking
Technician Management
Work Order Management
Project Management
Agile Methodologies
Client Portal
Collaboration Tools
Customizable Templates
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Traditional Methodologies
Project Planning
Agile Methodologies
Collaboration Tools
Due Date Tracking
Kanban Board
Progress Tracking
Task Management
Risk Management
Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
IT Risk Management
Mobile Access
Operational Risk Management
Response Management
Risk Assessment
Task Management
Collaboration
Create Subtasks
Mobile Access
Percent-Complete Tracking
Progress Tracking
Recurring Tasks
Reporting/Analytics
Task Board View
Task Planning
Task Scheduling
Task Tracking
To-Do List View