Freshservice
4.6 out of 5 starsRatings and Reviews 2,199 Ratings
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What is Freshservice?
If you're seeking a straightforward IT service desk solution, Freshservice stands out as an excellent option. This user-friendly ITIL service desk offered by Freshworks enables organizations to modernize their IT operations and other business processes without the burden of complexity or excessive costs. Freshservice encompasses all the essential tools teams require to efficiently manage proactive IT services, featuring capabilities such as asset management, ticketing, configuration management, and improved impact analysis, along with powerful incident management features. By adopting Freshservice, businesses can streamline their IT service delivery and enhance overall productivity.
What is Cloudaware?
Cloudaware is a cloud management platform delivered as a SaaS solution, tailored for organizations that utilize workloads across various cloud environments and local servers. The platform encompasses a variety of modules, including CMDB, Change Management, Cost Management, Compliance Engine, Vulnerability Scanning, Intrusion Detection, Patching, Log Management, and Backup. Moreover, it connects seamlessly with a wide array of tools such as ServiceNow, New Relic, JIRA, Chef, Puppet, Ansible, and over 50 additional applications. Businesses implement Cloudaware to enhance their cloud-agnostic IT management operations, ensuring better control over spending, compliance, and security measures. This comprehensive approach not only simplifies the management process but also fosters a more efficient overall IT strategy for enterprises.
Integrations Supported
Amazon Web Services (AWS)
Google Cloud Platform
Jira
Jira Work Management
Microsoft Azure
PagerDuty
Salesforce
Slack
VMware vCenter
Integrations Supported
Amazon Web Services (AWS)
Google Cloud Platform
Jira
Jira Work Management
Microsoft Azure
PagerDuty
Salesforce
Slack
VMware vCenter
Datadog
API Availability
API Availability
Pricing Information
$19/agent/month
Starter: $19/agent/month
Growth: $49/agent/month
Pro: $99/agent/month
Growth: $49/agent/month
Pro: $99/agent/month
Free Trial Offered?
Pricing Information
$0.008/CI/month
The Cloudaware pricing model includes usage based on number of CMDB cloud rows, modules in use and user licenses.
Contact Cloudaware support to get a preliminary estimate.
Contact Cloudaware support to get a preliminary estimate.
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
Company Facts
Organization Name
Freshworks
Date Founded
2010
Company Location
United States
Company Website
freshservice.com
Company Facts
Organization Name
Cloudaware
Date Founded
2011
Company Location
United States
Company Website
www.cloudaware.com
Categories and Features
AI Service Management (AISM)
Not specified
Asset Tracking
Activity Tracking
Audit Trails
Barcoding / RFID
Depreciation Tracking
Disposal Tracking
Inventory Management
QR Codes
Service History
Change Management
Approval Workflow
Audit Trail
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Cloud Management
Not specified
CMDB
Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
License Management
Relationship Mapping
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Routing
Self Service Portal
Survey Management
Contract Management
Buy Side (Suppliers)
Completion Tracking
Contract Lifecycle Management
Electronic Signature
Pre-built Templates
Sell Side (Customers)
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Incident Management
Audit Trail
Corrective Actions (CAPA)
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
IT Documentation
Not specified
IT Management
Compliance Management
Hardware Inventory
License Management
Scheduling
Software Inventory
User Activity Monitoring
IT Project Management
Bug Tracking
Issue Management
Percent-Complete Tracking
Prioritization
Product Roadmapping
Requirements Management
Status Tracking
Supports Agile
Supports Scrum
Task Management
Testing / QA Management
Time & Expense Tracking
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
SaaS Management
Not specified
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Service Request Management
Not specified
SLA Management
Not specified
Software Asset Management (SAM)
Not specified
Categories and Features
Asset Tracking
Activity Tracking
Audit Trails
Depreciation Tracking
Inventory Management
Change Management
Approval Workflow
Audit Trail
Prioritization
Release Management
Task Management
Cloud Cost Management
Not specified
Cloud Management
Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval
Cloud Monitoring
Not specified
Cloud Security
Application Security
Encryption
Incident Management
Intrusion Detection System
Threat Intelligence
Two-Factor Authentication
Vulnerability Management
Cloud Security Posture Management (CSPM)
Not specified
Cloud Workload Protection
Anomaly Detection
Asset Discovery
Data Security
Governance
Logging & Reporting
Machine Learning
CMDB
Change Management
Configuration Management
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Relationship Mapping
Compliance
Audit Management
Compliance Tracking
HIPAA Compliance
ISO Compliance
Incident Management
Risk Management
Workflow / Process Automation
Cyber Risk Management
Not specified
GDPR Compliance
Access Control
Data Mapping
Incident Management
Risk Management
Sensitive Data Identification
Healthcare Compliance
Not specified
HIPAA Compliance
Access Control / Permissions
Audit Management
Compliance Reporting
Data Security
For Healthcare
Incident Management
Risk Management
Incident Management
Audit Trail
IT Incident Management
Incident Reporting
Ticket Management
Intrusion Detection and Prevention
Not specified
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Cost Tracking
IT Service Management
Inventory Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Self Service Portal
Log Management
Archiving
Audit Trails
Data Visualization
Event Logs
Network Logs
Syslogs
Thresholds
Web Logs
Patch Management
Alerts/Notifications
Automatic Approval
Automatic Patch Deployment
Automatic Scans
Custom Patches
Patch Prioritization
Patch Testing
Remote Access/Control
Vulnerability Scanning
PCI Compliance
Access Control
Compliance Reporting
Exceptions Management
File Integrity Monitoring
Intrusion Detection System
Log Management
PCI Assessment
Reporting
Customizable Dashboard
Data Source Connectors
Drag & Drop
Drill Down
Financial Reports
Forecasting
Report Export
Sales Reports
Scheduled / Automated Reports
Security Compliance
Not specified
Software Asset Management (SAM)
Not specified
Vulnerability Management
Asset Discovery
Network Scanning
Patch Management
Prioritization
Risk Management
Vulnerability Assessment
Web Scanning