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What is Front?

Front is a comprehensive customer service solution designed to enhance teamwork and collaboration. This robust platform empowers more than 9,000 businesses, including yours, to achieve exceptional five-star service effortlessly. By streamlining communication and integrating various tools, Front ensures that customer interactions are both efficient and effective.

What is Enchant?

Elevate your customer engagement with our products meticulously crafted to prioritize user experience. Our comprehensive platform combines shared inboxes, knowledge bases, and live chat functionalities, making it suitable for teams of any scale. We firmly believe that the foundation of a cherished brand is rooted in centering the customer in every decision and action. The shared inbox not only enhances team collaboration but also keeps the email interface familiar for your clients. It streamlines the management of frequently asked questions and knowledge base materials, empowering your customers to locate solutions on their own. With the Enchant Messenger, help is just a click away, as it offers live chat, a knowledge base, and a contact form all in a single hub. Furthermore, our platform equips you with insightful analytics that reveal trends, improve team efficiency, and elevate customer satisfaction levels. Transform your team into a hub of positivity with a straightforward setup process, backed by a risk-free 30-day trial! By putting your customers first, you can foster enduring relationships and significantly enhance your brand's image. Join us today to unlock the potential for unparalleled customer loyalty and satisfaction.

Media

Media

Integrations Supported

Olark
Shopify
Slack
AccessOwl
Canals
Census
CloudConvert
Dialpad Connect
Easyflow
Fini
HubSpot Marketing Hub
Lyftrondata
PagerDuty
Seekwell
X (Twitter)
Zapier
Zoho CRM Plus
Zulip

Integrations Supported

Olark
Shopify
Slack
CA Flowdock
PrestaShop

API Availability

Has API

API Availability

Pricing Information

$19.00/month/user
Starter: $19/per user/per month for minimum 2 users and maximum 10 users (billed annually)

Growth: $49/per user/per month for minimum 5 users and maximum 50 users (billed annually)

Scale: $99/per user/per month for minimum 10 users.(billed annually)
Free Trial Offered?

Pricing Information

$15 per user per month
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Front

Date Founded

2013

Company Location

United States

Company Website

front.com

Company Facts

Organization Name

Senvee

Company Location

United States

Company Website

www.enchant.com

Categories and Features

AI Customer Service

Not specified

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Document Management
Real Time Editing
Task Management
Video Conferencing

Customer Communications Management

Batch Communications
Chat / Messaging
Email Distribution
Multi-Channel Communications
Personalization

Customer Engagement

Communication Management
Community Management
Live Chat

Customer Service

Alerts / Escalation
Appointment Management
Email Management
Live Chat
Performance Metrics
Workflow Management

Customer Success

Account Management
Communication Management
Customer Engagement
Usage Tracking / Analytics

Email Clients

Not specified

Email Management

Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker

Employee Communication Tools

Audio / Video Conferencing
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management

Internal Communications

App Integration
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Social Sharing

Live Chat

Canned Responses
Proactive Chat
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Productivity

Collaboration
Notes Management
Project Management
Task Management
Team Chat

Remote Support

Live Chat
Real-time Chat

Team Communication

Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Task Management
Video Conferencing

Team Management

Assignment Management
Commenting / Notes
Goal Setting / Tracking
Messaging
Productivity Analysis
Project Planning
Task Management
Third Party Integration

Workflow Management

Access Controls/Permissions
Calendar Management
Configurable Workflow
Task Management
Third Party Integrations
Workflow Configuration

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Real-time Chat
Ticket Management

Live Chat

Not specified

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