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What is GTranscribe?

GEN provides a robust transcription solution for Asterisk and FreePBX, leveraging large language models to deliver high-accuracy voice-to-text conversion in multiple languages. The service includes advanced diarization features, allowing for the detailed identification of speakers, and provides a range of output files for deeper analysis. With the ability to integrate seamlessly with existing systems, businesses can easily automate transcription, analyze call data, and monitor performance, all while maintaining full control over privacy and compliance requirements. The service is highly customizable, ensuring that each business can tailor the solution to their unique needs.

What is Dagmor?

Dagmor provides an advanced solution for tracking call quality and analyzing discussions within contact centers and teams involved in various initiatives, such as sales, customer service, surveys, and fundraising efforts. The software assesses finished calls against specified scripts, essential phrases, intended outcomes, and customer interaction protocols, effectively linking any identified scores or issues to actual dialogue for detailed human analysis. Furthermore, Dagmor Analysis categorizes responses and compares callers' original statements with outcomes, explanations, and scores, allowing teams to examine refusals, callbacks, customer feedback, and the variances between evaluations and the conversations themselves. Teams can choose to begin with pre-existing recordings or utilize a compatible interface for more recent calls. Before the analysis commences, agreements regarding campaign parameters, scope, pricing, and delivery timelines are established, with validation checks conducted after each call, enabling staff to make well-informed final decisions. Both the calls and their associated analyses are charged based on the total recorded minutes, creating a clear and transparent pricing model. This holistic approach not only enhances team performance but also significantly improves interactions with customers, leading to more effective communication outcomes. By leveraging these insights, organizations can foster better relationships with their clientele and drive greater success in their campaigns.

Media

Media

No images available

Integrations Supported

Asterisk
FreePBX

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

£10
For 30 hours of transcription. Prices vary depending on language and diarization options.

Pricing Information

€0.04 per recorded minute; cam
Calls and Analysis are included at €0.04 per recorded minute. Each campaign is rounded to the nearest euro, with no bands, bundles, or minimum charge. The first campaign costs €0 upfront; stop after it and owe nothing. If you continue, the agreed price for the previous campaign is due when the next campaign starts. Scope, work, and delivery timing are agreed before processing.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

GEN

Date Founded

1992

Company Location

United Kingdom

Company Website

www.gen.uk

Company Facts

Organization Name

Touch and Connect Ltd

Company Location

Ireland

Company Website

dagmor.app/

Categories and Features

Transcription

AI / Machine Learning
Automatic Transcription
Full Text Search
Multi-Language Support
Speech Recognition

Categories and Features

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