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What is Countersoft Gemini?

Gemini is capable of addressing a wide array of challenges. With its distinct project templates, Gemini enables users to tailor the interface to align with their project's specific taxonomy requirements. The workspace feature enhances concentration on essential data, streamlining the user's focus. By utilizing Gemini's Issue tracking, there is no longer a requirement for micro-management concerning issue processing or the communication related to them. You maintain authority over the information collected, its processing methods, and the timing of notifications sent out. Recognizing that bugs are an inherent aspect of software development, Gemini Bug Tracking simplifies the tracking, managing, and expedited resolution of bugs. The Integrated Testing feature ensures that previously identified bugs do not resurface. Furthermore, Gemini accommodates all agile methodologies, such as SCRUM, Kanban, and others, allowing flexibility in approach. With robust sprint progress reports, you can rest assured that you will meet deadlines and keep your customers satisfied. Additionally, Gemini seamlessly connects your help desk operations with the broader organization, facilitating effortless problem management for users. Overall, Gemini offers a comprehensive solution that enhances productivity and fosters collaboration across teams.

What is ExtraView?

ExtraView is an all-encompassing software platform tailored for businesses, emphasizing effective management of business processes and global quality control systems, specifically addressing needs such as CAPA, adverse event reporting, food safety, bug tracking, change management, and customer support. Clients can opt for either ready-made solutions or customize the software to align with their specific requirements. The software can be accessed as a cloud-based service or installed on-premises, offering flexibility for different operational settings. Its intuitive interface allows for straightforward configuration, while also accommodating the establishment of fully validated systems that cater to incident management, root cause analysis, clinical trial data management, and food safety protocols. The platform also supports the creation of essential tracking systems for bugs, customer support, and requirements management. A significant advantage is that users have access to a robust free version of the software, making it an attractive option for many. Additionally, financial institutions frequently adopt ExtraView to bolster their auditing processes, thereby promoting corporate governance and effective risk management. Its versatility and comprehensive features make it an indispensable asset for various industries aiming to optimize their workflow and operational efficiency. Ultimately, ExtraView empowers organizations to enhance their overall productivity while maintaining high standards of quality and compliance.

Media

Media

Integrations Supported

CA Flowdock
Usersnap

Integrations Supported

CA Flowdock
Usersnap

API Availability

Has API

API Availability

Has API

Pricing Information

$10 per user per month
Free Trial Offered?
Free Version

Pricing Information

$400 one-time payment
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CounterSoft

Date Founded

2003

Company Location

United Kingdom

Company Website

www.countersoft.com

Company Facts

Organization Name

ExtraView

Date Founded

1999

Company Location

United States

Company Website

www.extraview.com

Categories and Features

Bug Tracking

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Project Management

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Task Management

Collaboration
Create Subtasks
Gamification
Gantt Charts
Mobile Access
Percent-Complete Tracking
Progress Tracking
Recurring Tasks
Reporting/Analytics
Spreadsheet View
Task Board View
Task Planning
Task Scheduling
Task Tracking
Time Tracking
To-Do List View

Categories and Features

Bug Tracking

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

Compliance

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

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