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What is Genuity?

Introducing a revolutionary solution in IT intelligence accessible to everyone. Genuity stands out as the sole cloud-based platform designed to oversee and optimize your complete IT portfolio. For just $29.99 each month, elevate your IT experience significantly. In a landscape where transparency is often hindered, particularly in the realm of IT, Genuity recognizes that the time has come for a fresh alternative. Save valuable hours previously spent on comparing prices and resolving inquiries, allowing your team to focus more on critical projects. Cut down on excessive expenses, such as auto-renewal provisions and intricate cancellation policies. With top-tier software and a dedicated network of IT experts, you will gain enhanced oversight and management of your entire IT ecosystem. Embrace the future of IT management and discover how Genuity can transform your operations.

What is Deepser?

Customer support and device management for Managed Service Providers (MSPs) are crucial in overseeing the growing intricacies of IT systems. By automating these tasks whenever feasible, MSPs can significantly cut down on downtime and enhance user convenience. Merely offering a Help Desk portal is insufficient for staying competitive; a comprehensive suite of tools is essential to effectively manage every facet of a Service Provider's operations. Our IT Asset Management solution provides a thorough overview of all devices situated at customer locations, encompassing their infrastructure details like IP addresses, subnets, and network hardware. Additionally, it delivers insights into installed software and operating system specifics. The Service Desk feature empowers you to oversee deadlines and contractual obligations while ensuring adherence to Service Level Agreements (SLAs). Moreover, you can integrate sales personnel into the process, keeping them informed about client statuses and enhancing overall communication within the team. This level of coordination not only streamlines operations but also fosters stronger relationships with clients.

Media

Media

Integrations Supported

AWS AppSync
Cisco Meraki
Expensify
Google Workspace
Microsoft 365
Microsoft Entra ID
Okta
OneLogin
Plaid
QuickBooks Accountants
Salesforce
Ubiquity
Xero

Integrations Supported

Connect
Device42
ISL Light Remote Desktop
TeamViewer

API Availability

API Availability

Has API

Pricing Information

$29.99 per month unlimited
$29.99 per company per month with a 30-day FREE trial.
Free Trial Offered?

Pricing Information

Contact us to enquire about our licensing.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Genuity

Date Founded

2017

Company Location

United States

Company Website

gogenuity.com

Company Facts

Organization Name

Deepser

Date Founded

2017

Company Location

Italy

Company Website

www.deepser.com

Categories and Features

Contract Management

Buy Side (Suppliers)
Completion Tracking
Compliance Tracking
Contract Lifecycle Management
Full Text Search
Pre-built Templates
Specialty Contracts
Version Control
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Ticket Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Management

Capacity Monitoring
Compliance Management
Hardware Inventory
IT Budgeting
License Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

License Management

Automatic SKU Recognition
History Tracking

Network Monitoring

Baseline Manager
IP Address Monitoring
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring

SaaS Management

License Management
Renewal Management
SaaS Operations Management
Shadow IT Detection
Spend Management
Subscription Management
Usage Tracking / Analytics
Vendor Management

SaaS Spend Management

Not specified

Service Desk

IT Asset Management
Incident Management
Knowledge Base
Procurement Management
SLA Management
Self Service Portal

Categories and Features

CMDB

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
License Management
Relationship Mapping

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Incident Management

IT Incident Management
Incident Reporting
Task Management
Ticket Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
IT Service Management
Inventory Management
Supplier Management

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
License Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

ITSM

Asset Tracking
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Self Service Portal

Knowledge Management

Cataloging / Categorization
Collaboration
Content Management
Full Text Search
Knowledge Base Management
Self Service Portal

MSP

CRM
Dashboard
Help Desk
Issue Management
Live Chat
Project Management
Scheduling

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Workflow Management

Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

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