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What is GhostDraft?

Evolve alongside your clients by implementing an advanced solution for customer communication and document automation. GhostDraft flawlessly integrates with your existing operations, enhancing user experiences, increasing efficiency, and offering unmatched flexibility across all platforms. Establish authentic connections with your audience through customized messaging. Our cloud-based, omnichannel customer communication management system streamlines interactions on the platforms your customers prefer, resulting in elevated engagement and stronger relationships. By gaining greater control over your communications, you can ensure compliance while accelerating the speed of product launches. Enhance compliance and decrease time to market with our cutting-edge, business-oriented document creation features. Boost your cash flow with straightforward, digital billing statements that are accessible through a variety of channels. Delight your customers with timely, interactive, and deeply personalized claims correspondence, all while maintaining control and compliance throughout the entire process. This holistic strategy not only elevates customer satisfaction but also strategically positions your business for ongoing success and expansion. Ultimately, adapting to your clients' needs is key to building long-lasting partnerships.

What is Daisee?

Daisee creates innovative technology designed to provide profound insights into the behavioral, emotional, and commercial interactions of customers. Utilizing a groundbreaking digital quality scorecard, Daisee automatically evaluates every customer interaction, pinpointing quality assurance challenges that necessitate human attention in critical aspects like compliance, communication, and conduct. This advanced software enables organizations to look beyond mere words and discover the underlying emotions present in their conversations, revealing the true thoughts and feelings of customers. With its ease of deployment across various telephony systems, Daisee empowers businesses to swiftly generate value. Currently, Daisee operates globally, with services available in Australia, New Zealand, and the United States, thereby expanding its reach and enhancing customer experiences worldwide.

Media

Media

Integrations Supported

Integrations Supported

Avaya Experience Platform
Five9
HubSpot CRM
HubSpot Customer Platform
MiCloud Connect
MiCloud Flex
MiCollab
Microsoft Dynamics 365
Microsoft Dynamics SL
NiCE CXone Mpower
Oracle CPQ
Qlik Cloud Analytics
Tableau
Vonage Business
Zendesk
Zoho CRM
Zoom Rooms
contactSPACE

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$89/month
This is an all you can eat monthly charge.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

GhostDraft

Date Founded

1979

Company Location

Canada

Company Website

www.ghostdraft.com

Company Facts

Organization Name

daisee

Date Founded

2017

Company Location

Australia

Company Website

www.daisee.com

Categories and Features

Insurance

Not specified

Categories and Features

AI Call Center

Not specified

AI Insurance

Not specified

Artificial Intelligence

For Healthcare
For Sales
For eCommerce
Machine Learning
Natural Language Processing
Predictive Analytics
Process/Workflow Automation

Business Intelligence

Dashboard
Data Analysis
Key Performance Indicators
Performance Metrics
Trend / Problem Indicators
Visual Analytics

Business Performance Management

Ad hoc Analysis
Dashboard
Key Performance Indicators
Predictive Analytics
Quantitative Analysis
Scorecarding

Call Center

Inbound Call Center
Outbound Call Center
Reporting/Analytics

Claims Processing

Compliance Management
Customer Management

Compliance

Compliance Tracking
HIPAA Compliance
Risk Management

Customer Communications Management

Multi-Channel Communications

Customer Experience

Analytics
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Text Analysis

Customer Service

Call Center Management
Performance Metrics
Self Service Portal

HIPAA Compliance

Compliance Reporting
For Healthcare
Remediation Management
Risk Management

Insurance Claims Management

Fraud management
Reporting

Natural Language Processing

Part-of-Speech Tagging

Patient Engagement

Appointment Scheduling

Qualitative Data Analysis

Quantitative Content Analysis
Sentiment Analysis

Quality Management

Complaint Management
Compliance Management
Risk Management
Training Management

Sales Coaching

Assessments
Goal Setting / Tracking
Performance Metrics

Telemedicine

HIPAA Compliant

Transcription

AI / Machine Learning
Natural Language Processing (NLP)

Workforce Management

Performance Appraisal

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