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What is Glance?

Glance is a pioneering commerce platform that leverages generative AI to transform the way people search for and buy products, replacing traditional browsing techniques with personalized, AI-generated experiences. Functioning as an intelligent shopping assistant, it understands user preferences, predicts trends, and provides tailored recommendations through uniquely crafted visuals and content feeds. Instead of requiring users to navigate through endless product listings, Glance uses generative AI to create engaging, shoppable environments that are specifically tailored to each individual's style, lifestyle, and context, thereby turning every shopping experience into a personalized exploration. The platform gathers insights from user behaviors, preferences, and inputs—like selfies or selected styles—to generate realistic images showcasing users in various outfits or interacting with different products. By allowing users to see items in a way that resonates with their unique identities before they commit to a purchase, Glance seamlessly combines inspiration and styling. This innovative approach not only elevates the shopping journey but also cultivates a stronger bond between consumers and the items they select, making the quest for the perfect product more enjoyable and interactive. Additionally, Glance's ability to adapt to changing trends ensures that users remain engaged and excited about their shopping experiences.

What is Ada?

Ada is the omnichannel AI platform for customer service, built to automate, scale, and elevate the customer experience across every channel. Since 2016, Ada has powered over 5.5 billion interactions for global brands like Square, Pinterest, Canva, and monday.com, helping them deliver faster, more efficient, and more personalized support experiences. With Ada, organizations can transform customer service operations with generative AI agents that act as always-on, multilingual team members, resolving up to 83% of inquiries instantly across voice, messaging, and email. AI Voice eliminates wait times and replaces frustrating IVR menus with natural, conversational support. AI Messaging delivers consistent, personalized experiences across web, mobile, social, and SMS. AI Email turns inboxes into automated resolution engines, instantly handling up to 70% of customer emails. Ada empowers enterprises with complete visibility, control, and governance over their AI strategy. Its platform is HIPAA, SOC 2, and GDPR compliant, ensuring industry-leading security and data protection. With Ada Playbooks, companies can automate complex SOP workflows such as refunds, billing adjustments, and trial extensions while maintaining accuracy and brand consistency. Built for enterprise scale, Ada integrates seamlessly into existing systems through robust APIs and out-of-the-box connectors. Businesses can coach AI agents, measure ROI through CSAT, NPS, and resolution rates, and continuously optimize performance. By consolidating support across channels, Ada breaks down silos, reduces operational costs, and empowers teams to focus on high-value interactions. From fast-growing startups to global enterprises, Ada enables organizations to deliver efficient, high-quality, human-like support at scale without compromising compliance, brand tone, or customer trust.

Media

Media

Integrations Supported

5X
Bluefish
Buffer Editor
CodePeer
Dimension Labs
Facebook Messenger
Flip
Intercom
Matia
Mayhem Code Security
Operata
Oracle Cloud CX
Oracle Cloud Infrastructure
Salesforce
Salesforce Agentforce Service
VectorCAST
WhatsApp
Zendesk
Zendesk Chat
Zendesk Sunshine

Integrations Supported

5X
Bluefish
Buffer Editor
CodePeer
Dimension Labs
Facebook Messenger
Flip
Intercom
Matia
Mayhem Code Security
Operata
Oracle Cloud CX
Oracle Cloud Infrastructure
Salesforce
Salesforce Agentforce Service
VectorCAST
WhatsApp
Zendesk
Zendesk Chat
Zendesk Sunshine

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Glance

Company Location

India

Company Website

glance.com

Company Facts

Organization Name

Ada

Date Founded

2016

Company Location

Canada

Company Website

www.ada.cx

Categories and Features

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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