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Ratings and Reviews 0 Ratings
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DocubeeDocubee, a brand under Accusoft, serves as an advanced platform for automating contracts, allowing companies to efficiently create, oversee, sign, and monitor digital agreements all within a single secure environment. This innovative tool empowers users to collect essential customer information, generate contracts through generative AI or customizable templates, and streamline processes with adaptable workflows. Furthermore, Docubee offers seamless integration with users' current websites or systems through its API, as well as compatibility with numerous applications and CRMs via both native and webhook integrations. This combination of features enhances operational efficiency and fosters better contract management for businesses of all sizes. For further details, please visit docubee.com.
What is Globitel Workforce Management (WFM)?
Organizations can gain valuable insights into their agents' activities and the techniques employed to execute those tasks. Globitel’s Workforce Management software offers a sophisticated suite of tools aimed at improving productivity within call center environments while also enabling real-time compliance monitoring. This is achieved through the strategic optimization of workforce resources via accurate forecasting, resulting in the development of more efficient schedules. By aligning the availability of skilled agents with anticipated traffic patterns throughout the day, this method not only guarantees that service levels are upheld but also reduces underutilization, thus enhancing overall efficiency and ensuring agent satisfaction. In addition, Globitel's Workforce Management software features advanced modules designed for smarter workforce management, which include essential functions like scheduling, forecasting, real-time monitoring, and oversight of key operational metrics such as call volumes, handling times, and agent shifts. Moreover, the program's adaptability facilitates quick adjustments to meet varying demand, enabling call centers to respond effectively to any changes in circumstances. This comprehensive approach ultimately supports the continuous improvement of operational performance and service quality.
What is CommunityWFM?
CommunityWFM is an innovative workforce management solution that fully involves every participant in the scheduling process.
With a focus on promoting collaboration among remote workforce management analysts, supervisors, and agents, this platform significantly improves forecasting and scheduling functions.
As a cloud-based management tool, it allows WFM professionals to optimize their workflows and boost productivity levels.
By employing a unique blend of intraday management and automated planning techniques, organizations can notably cut down on both time expenditures and costs.
In the current landscape, mobile workforce management is essential, positioning Community Everywhere as a key component for successful scheduling.
This mobile application facilitates uninterrupted communication regarding schedules and shifts for agents, supervisors, and WFM professionals, ensuring everyone stays connected.
Agents can easily check their current and past schedules in real-time through the app, which helps them stay updated and prevents any missed shifts, thereby improving efficiency and accountability in the scheduling process.
Ultimately, the integration of these tools fosters a more synchronized approach to workforce management, benefiting the entire organization.
Integrations Supported
8x8
Amazon Connect
Asterisk
Avaya Aura
Avaya Experience Platform
CoreInteract by Altigen
Enghouse Interactive Contact Center
Five9
Genesys Cloud CX
LiveVox
Integrations Supported
8x8
Amazon Connect
Asterisk
Avaya Aura
Avaya Experience Platform
CoreInteract by Altigen
Enghouse Interactive Contact Center
Five9
Genesys Cloud CX
LiveVox
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Globitel
Date Founded
1996
Company Location
Jordan
Company Website
www.globitel.com/workforce-management/
Company Facts
Organization Name
CommunityWFM
Date Founded
2005
Company Location
United States
Company Website
www.communitywfm.com
Categories and Features
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Categories and Features
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning