Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Hostaway Reviews & Ratings
    1,890 Ratings
    Company Website
  • Folks Reviews & Ratings
    166 Ratings
    Company Website
  • PeerGFS Reviews & Ratings
    28 Ratings
    Company Website
  • rezStream Cloud PMS Reviews & Ratings
    126 Ratings
    Company Website
  • Sendbird Reviews & Ratings
    164 Ratings
    Company Website
  • Zendesk Reviews & Ratings
    7,748 Ratings
    Company Website
  • Birdeye Reviews & Ratings
    5,030 Ratings
    Company Website
  • ShareCRM Reviews & Ratings
    68 Ratings
    Company Website
  • JS7 JobScheduler Reviews & Ratings
    1 Rating
    Company Website
  • BLAZE Reviews & Ratings
    6 Ratings
    Company Website

What is Glowing?

Leading luxury brands worldwide depend on Glowing to improve customer interactions, enhance team collaboration, and drive business expansion. As an innovative leader in the industry, Glowing is actively expanding its global presence in key cities to meet the rising demand for its outstanding enterprise-level customer engagement solutions, which are crucial for managing the complexities of today’s multi-platform and omni-channel environments. By leveraging data and real-time communication across various platforms, brands can create meaningful connections throughout the entire customer journey. The platform simplifies the management of multiple conversations across different messaging channels through automation, while also allowing businesses to address and resolve negative experiences by automatically initiating service recovery processes tied to essential systems. Glowing offers a unified messaging solution that integrates with top technologies, enabling companies to deliver a uniquely tailored and highly personalized customer engagement experience. This forward-thinking strategy not only improves customer satisfaction but also fosters enduring loyalty and encourages brand advocacy, ensuring that businesses can thrive in a competitive landscape. Ultimately, Glowing's commitment to innovation positions it as a key player in shaping the future of customer engagement.

What is Genuyn?

Engage your visitors in a compelling way that mirrors the allure of a captivating film, by incorporating a chatbot and a Messenger web widget on your hotel’s website to foster interaction with potential guests. By recognizing who visits your site, you can create a seamless line of communication that persists even after they leave the page, turning inquiries into bookings and freeing up your staff while simultaneously increasing Direct Bookings. As soon as a guest books a room, gather insights about them, regardless of how they made the reservation, and assess their preferences and interests to build a relationship before their stay; for instance, you might send a wine tour offer to an enthusiast or complimentary gallery tickets to an art lover. Connect with your guests in real-time through popular social messaging platforms like Facebook Messenger, WhatsApp, and SMS, allowing you to promptly address their questions, resolve issues, and enhance their experience with personalized touches. It’s noteworthy that 13% of chat interactions lead to Direct Bookings, underscoring the power of tailored communication, and by fostering this relationship, you can encourage repeat visits and cultivate lasting loyalty among your guests. Ultimately, these strategies not only elevate guest satisfaction but also contribute significantly to the overall reputation and success of your hotel.

Media

Media

Integrations Supported

Agilysys Analyze
Amadeus Central Reservations System (CRS)
Google Business Messages
Infor CloudSuite Business
Knowcross
Salesforce

Integrations Supported

Agilysys Analyze
Amadeus Central Reservations System (CRS)
Google Business Messages
Infor CloudSuite Business
Knowcross
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Glowing.io

Date Founded

2014

Company Location

United States

Company Website

glowing.io

Company Facts

Organization Name

Genuyn

Date Founded

2017

Company Location

United Kingdom

Company Website

genuyn.com

Categories and Features

Categories and Features

Popular Alternatives

Popular Alternatives

SABA Chatbot Reviews & Ratings

SABA Chatbot

SABA Hospitality