Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Sendbird Reviews & Ratings
    164 Ratings
    Company Website
  • Level 6 Reviews & Ratings
    36 Ratings
    Company Website
  • Zendesk Reviews & Ratings
    7,748 Ratings
    Company Website
  • GetResponse Reviews & Ratings
    1,774 Ratings
    Company Website
  • RedFlag Reviews & Ratings
    134 Ratings
    Company Website
  • ServoDesk Reviews & Ratings
    25 Ratings
    Company Website
  • EasySend Reviews & Ratings
    28 Ratings
    Company Website
  • TextUs Reviews & Ratings
    854 Ratings
    Company Website
  • Pylon Reviews & Ratings
    110 Ratings
    Company Website
  • Podium Reviews & Ratings
    2,128 Ratings

What is Gnatta?

Though there is certainly potential for enhancement, our sector is characterized by continuous change and evolving standards. As a platform dedicated to customer communication, we acknowledge our duty to remain at the forefront of these developments, enabling you to focus on your primary responsibilities. Each year introduces fresh opportunities for customer service, and keeping pace demands regular software enhancements, training for your teams, and adjustments to processes. It is crucial to have a platform that can adapt to these changing channels and systems with ease. Envision a solution where every new communication channel integrates smoothly with your existing ones. Today's customers expect interactions that are not only faster but also more insightful and well-informed than ever before. This trend is unlikely to diminish; in fact, as retailers rise to meet these demands, customer expectations are set to grow further. To achieve optimal efficiency, incorporating features that save time, along with seamless integrations and automation, is essential for your operations. In the end, your ability to thrive in this dynamic environment will heavily rely on your capacity to evolve and innovate continuously. By embracing change, you position yourself not just to survive but to excel in the competitive landscape ahead.

What is Applango?

Working in contact centers presents numerous challenges, and agents who experience dissatisfaction may start modifying their work behaviors even before they make a conscious choice to leave their jobs. Applango’s sophisticated Artificial Intelligence analyzes a wide array of behavioral indicators for each agent, allowing it to predict which team members might resign in the near future. The repetitive nature of call center tasks means that countless customers encounter similar problems and reach out for effective solutions. Occasionally, some customers may escalate their issues to an extreme level, leading to repeated calls, increased customer churn, and the possibility of legal disputes. To combat these issues, Applango's AI consistently collects and assesses a multitude of data points from everyday operations, using historical data to foresee which customers are likely to feel frustration soon. This precise forecasting capability allows teams to implement proactive strategies, ultimately averting potential crises before they can develop further. By concentrating on both agent dynamics and customer contentment, Applango offers a holistic solution to improve the overall performance of contact centers. Consequently, such an approach not only enhances agent retention but also fosters a more positive customer experience overall.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$150 per user per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Gnatta

Date Founded

2014

Company Location

United Kingdom

Company Website

www.gnatta.com

Company Facts

Organization Name

Applango

Date Founded

2012

Company Location

United States

Company Website

www.applango.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Popular Alternatives

SmarterCommerce Ecommerce Reviews & Ratings

SmarterCommerce Ecommerce

Premier Group Consulting

Popular Alternatives

Moobidesk Reviews & Ratings

Moobidesk

Maven Lab
Q-Suite Reviews & Ratings

Q-Suite

Indosoft