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Ratings and Reviews 0 Ratings
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What is GoDesk?
GoDesk simplifies the process of providing your customers with swift responses, enhancing efficiency like never before. It serves as the perfect email support solution for both startups and small to medium-sized enterprises. With its user-friendly interface, teams can streamline their communication and improve customer satisfaction.
What is BRC Gap Analysis?
By employing the BRCGS Global Standards as a guideline, a structured set of inquiries will be developed for each section and clause, with answers classified as Yes (indicating adherence), No, or N/A. Any issues will be highlighted if a question receives a No response. Each inquiry will have a space for comments, allowing for the citation of relevant documents, like policies, or the addition of further remarks. When non-conformities are discovered, corrective actions can be initiated, assigned to individuals accountable for resolution, given specific deadlines, and confirmed by appointed personnel. You can explore each identified deficiency in detail to monitor the raised actions, the responsible parties, and the current status of those efforts. It is vital to keep a thorough historical record and an audit trail for all evaluations and actions related to the BRCGS Global Standards clauses. Additionally, it is necessary to revisit the gap analysis whenever there are changes in processes or products to guarantee sustained compliance. Regular assessments of the compliance status are key to early identification of potential risks, allowing for timely interventions to address them effectively. This proactive approach ensures that the organization remains aligned with the evolving standards and best practices.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
£10/month/user
Free Trial Offered?
Free Version
Pricing Information
$20.16 per user per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
GoDesk
Date Founded
2020
Company Location
United Kingdom
Company Website
getgodesk.com
Company Facts
Organization Name
BRC Compliance Solution
Company Location
United kingdoms
Company Website
brccompliance.org/brc-gap-analysis/
Categories and Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Categories and Features
Compliance
Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation