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What is Goldie?

Goldie's main objective is to support sales representatives. Imagine a sales environment where every representative has an AI co-pilot by their side, ready to boost their efficiency and tackle everyday obstacles. Although sales managers, operations teams, and leadership will also reap benefits, Goldie's primary focus is on enabling salespeople to close deals more quickly than ever before. This AI acts as a trusted partner for sales professionals, offering advice by recommending and automating successful sales tactics and best practices. While we're keeping some details under wraps for now, we invite you to register for early access, as we are confident you will be impressed by Goldie's incredible abilities. If you are looking for ways to finalize more deals and manage your time better, Goldie is designed to assist you. Serving as your sales co-pilot, Goldie not only recommends effective sales strategies but also helps in putting them into action, ensuring you reach your goals. By collaborating with Goldie, you can revolutionize your sales techniques and elevate your performance to unprecedented levels. With this unique partnership, the potential for success is limitless.

What is Espressive Barista?

Espressive's Barista Agent Co-Pilot is an AI-powered solution designed to enhance service desk productivity by seamlessly interfacing with various platforms such as ServiceNow, CXone, AWS Connect, and Genesys. It features capabilities like New Ticket Enrichment, which utilizes AI to predict ticket information and retrieve relevant knowledge, alongside Barista Live Translation that facilitates effective multilingual communication among agents. Agents can easily engage with BaristaGPT during their ticket or chat interactions, giving them swift assistance and automation options. Additionally, the solution includes Automatic Knowledge Generation, which creates new knowledge articles from resolved tickets, thereby improving future problem-solving capabilities. By lowering the mean time to resolution (MTTR), increasing first call resolution rates, and minimizing escalations, Barista Agent Co-Pilot greatly enhances agent efficiency while also simplifying the onboarding process for new employees. This innovative tool not only optimizes operational effectiveness but also equips agents with the resources they need to provide exceptional service experiences, ensuring a higher level of customer satisfaction. With its comprehensive features, Barista Agent Co-Pilot is set to redefine service desk operations for the better.

Media

Media

Integrations Supported

Integrations Supported

BitLocker
ClickUp
Freshservice
Genesys Cloud CX
GitHub
Google Workspace
Jira Service Management
LumApps
Microsoft 365
Microsoft Teams
NiCE CXone Mpower
Okta
Ping Identity
Resolve
SAP SuccessFactors
ServiceNow
Slack
Twilio
UiPath

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Goldie

Date Founded

2023

Company Location

United States

Company Website

www.goldie.ai/

Company Facts

Organization Name

Espressive

Date Founded

2017

Company Location

United States

Company Website

www.espressive.com/platform/products/agent-co-pilot

Categories and Features

AI Copilots

Not specified

AI Sales Assistants

Not specified

AI Sales Tools

Not specified

Categories and Features

Agentic AI

Not specified

AI Agents

Not specified

AI Copilots

Not specified

AI-Powered ITSM Tools

Not specified

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