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What is Good Vibrations Company (GVC)?
In multiple applications of GVC, the first step is to identify emotions: users speak for a few seconds, allowing the GVC Emotion Recognition algorithm to analyze various acoustic features of their voice to gain insight into their emotional state. The results generated by our emotion recognition system can subsequently inform other algorithms to determine appropriate responses for the user. At GVC, we prioritize feedback types that improve both user performance and overall quality of life, which involves examining signals from the user’s voice, heart, lungs, and other physiological systems. The GVC concept has been implemented across a variety of demonstration applications, all using a set of proprietary algorithms designed to evaluate different elements of the user’s speech, such as the GVC Emotion Recognition and GVC Voice Disorder Detection algorithms. Through this integration, we aim to enhance the user experience by ensuring that the responses are not only timely but also tailored to their emotional needs. By leveraging cutting-edge technology, we work to cultivate a more profound connection between users' emotional states and the feedback that they receive, thereby enriching their interactions. This holistic approach ultimately fosters an environment where users feel understood and supported.
What is Emotics?
Emotics serves as a sophisticated emotion analytics platform that deciphers textual data derived from feedback from customers and employees, enabling the provision of actionable insights for businesses. By organizing emotions and themes into categories such as strengths, weaknesses, opportunities, and threats, Emotics equips organizations with a strategic lens through which to view their customer and employee experiences. It automatically establishes benchmarks that reveal how companies compare to their competitors, while also pinpointing specific aspects of customer experience that may require improvement or optimization. Moreover, the platform features a proactive alert system that identifies emotions potentially leading to significant business actions, aiding in uncovering the root causes of emotional responses. With the capability to assess emotional intensity across eight distinct indexes and 24 different emotions, it accurately identifies which emotional elements are shaping customer experiences positively or negatively. In addition, Emotics enhances the understanding of customers by integrating seamlessly with various tools, such as NPS, CSAT, product reviews, and social media data, as well as platforms like SurveyMonkey and Zendesk. By transcending conventional sentiment analysis and augmenting NPS capabilities, Emotics emerges as a vital resource for gaining insights into customer perception and engagement. Ultimately, this platform empowers businesses to make well-informed decisions that are underpinned by profound emotional understanding, paving the way for strategic enhancements in customer relations. Such capabilities ensure that organizations can adapt quickly to changing emotional landscapes, fostering stronger connections with their audiences.
Integrations Supported
API Availability
API Availability
Has API
Pricing Information
Pricing not provided
Pricing Information
$289 per month
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Not specified
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Good Vibrations Company
Date Founded
2011
Company Location
Netherlands
Company Website
good-vibrations.nl/
Company Facts
Organization Name
Adoreboard
Date Founded
2011
Company Location
United Kingdom
Company Website
adoreboard.com/platform
Categories and Features
Emotion Recognition
Not specified
Categories and Features
Customer Experience
Not specified
Customer Feedback
Not specified
Customer Journey Mapping Tools
Not specified
Employee Feedback
Not specified
NPS
Not specified
Text Mining
Not specified