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What is GotLiveChat?
Monitor your website effectively by utilizing one or more operators, establishing accounts for them as needed, and overseeing which websites they are permitted to manage. These operators have the capability to communicate privately with each other while keeping an eye on multiple websites to trace the sources of chat requests. Each operator is able to manage several websites simultaneously, and multiple operators can work together on the same collection of sites. Our live chat tool is designed to meet your unique customer support needs with flexibility. You can proactively engage with visitors on your website by sending them a chat invitation, presented as an interactive floating icon that they can choose to accept or dismiss. These invitations can be programmed to be dispatched at specific intervals or initiated manually by the operators. You have the option to display a standard 'chat now' graphic or a customizable chat invitation box featuring your unique message. This capability is especially advantageous for providing personalized invite requests that relate to the content visitors are engaging with, thereby enriching their experience. By implementing these strategies, you can cultivate stronger relationships with your audience, enhance customer satisfaction, and ultimately drive more meaningful interactions on your platform.
What is Chatra?
Incorporate live chat, chatbots, email, and social messaging into your business framework to streamline operations. This integration enables you to effectively respond to inquiries, tackle issues, and improve conversion rates. By integrating live chat on your site, you can interact with visitors instantly, or opt for messenger mode to answer questions at your own pace. Manage all interactions from a cohesive dashboard that links your inbox with your Facebook Business Page, removing the need to switch between numerous browser tabs. Monitor the visitors on your website in real-time through a visitor list, which helps you analyze their browsing habits and sources, allowing for tailored greetings. Use Chatra to address questions, ease concerns, and strategically cross-sell and upsell products, which can significantly enhance your order volume and average transaction value. Implement bots to collect visitor contact details and other pertinent information while ensuring their consent, which can amplify your marketing efforts. Offer swift answers to frequently asked questions, ensuring visitors receive prompt assistance and alleviating some of the workload for your support team. By optimizing these processes, your company can significantly improve customer satisfaction, leading to overall growth and success. With enhanced communication strategies in place, you can create a more engaging experience for your customers.
Integrations Supported
CS-Cart Free
CT Mobility
DentalTap
Easyflow
Feederloop
Front
KonnectzIT
Median Cobrowse
Pixpa
Planfix
API Availability
API Availability
Pricing Information
$9.95 per month
Free Trial Offered?
Pricing Information
$14 per year
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Not specified
Training Options
Documentation Hub
Online Training
Company Facts
Organization Name
GotLiveChat.com
Date Founded
2000
Company Location
United States
Company Website
www.gotlivechat.com
Company Facts
Organization Name
Chatra
Date Founded
2014
Company Location
United States
Company Website
chatra.io
Categories and Features
Live Chat
Canned Responses
Proactive Chat
Screen Sharing
Third Party Integration
Website Visitor Tracking
Categories and Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking