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What is GovConnex?

GovConnex streamlines the way you research and track government-related content, while also facilitating efficient management and reporting of interactions with stakeholders, all integrated into one easy-to-use platform. Users can swiftly navigate through extensive data, which includes details from elected officials, parliamentary records, numerous government departments and agencies, as well as unions and associations. A simple click grants you access to insightful information on any subject that piques your interest. This centralized hub of trustworthy data is customized to meet your requirements, featuring constantly updated contacts and smooth integrations with the tools you already use. You can keep abreast of industry trends through proactive notifications about relevant topics, stakeholders you monitor, or particular keywords you want to watch closely. GovConnex places a strong emphasis on security, being ISO27001 certified, with ongoing surveillance and external audits to uphold compliance standards. Additionally, GovConnex Research offers subscribers timely briefs and analyses on important issues, ensuring you stay well-informed and ready to make decisions. This all-encompassing service comes as part of every GovConnex subscription, supported by cutting-edge technology and a team of dedicated professionals, providing you with a powerful array of tools designed for excellence. In essence, GovConnex not only keeps you informed but also equips you to excel and maintain a competitive edge in your industry. By utilizing this comprehensive platform, you can navigate the complexities of government interactions with confidence and ease.

What is Connex One?

The Connex One Customer Engagement Platform facilitates both inbound and outbound communications through a reliable, cloud-based, multichannel framework. This comprehensive platform integrates advanced features, such as AI and automation alongside workforce optimization, effectively streamlining the customer experience into a single location. Clients who utilize this service report notable enhancements in customer satisfaction, reduced costs per interaction, and an improved ability to meet stringent service level agreements thanks to greater visibility and detailed analytics. Designed for scalability, Connex One can expand not only in terms of the number of agents but also on a worldwide scale, ensuring robust support regardless of your user base size. Wherever you operate, our platform is equipped to handle your needs efficiently. The benefits of omnichannel onboarding will resonate across your organization, fundamentally changing your operational processes and positively impacting your financial performance. Embracing this innovative solution will enable you to achieve a competitive edge in the market.

Media

Media

Integrations Supported

LeadByte

Integrations Supported

LeadByte

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

GovConnex

Date Founded

2019

Company Location

United Kingdom

Company Website

www.govconnex.com

Company Facts

Organization Name

Connex One

Company Location

United Kingdom

Company Website

www.connexone.io

Categories and Features

Advocacy

Advocate Management
Campaign Management
Customer Advocacy
Event Triggered Actions
Forms Management
Legislation Tracking
Petition Management
Political Advocacy
Rewards Program
Social Engagement

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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