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What is GranIT Safari Software?

With 20 years of experience in software design and development for the travel sector, the GranIT Solutions team specializes in creating tailored systems, websites, and computer networks. We have developed and executed customized solutions for prestigious organizations within the Tourism and Hospitality industries across both Africa and Europe. Our innovative GranIT Safari Software is designed to enhance the operational efficiency of tour operators, providing thorough management for group tours, F.I.T's, packages, and Fly-Drive services. Remarkably, it offers unique mileage computation capabilities, supported by a comprehensive database that contains extensive mileage data for Kenya and Tanzania, including detailed descriptions and images of over 500 suppliers across more than 80 regions. In addition to system design and setup, we are dedicated to our clients' success through specialized training programs tailored to project needs, efficient troubleshooting services, and strong long-term support to ensure uninterrupted operations. We pride ourselves on our adaptability and growth alongside our clients, which helps cultivate lasting partnerships focused on achieving success and sustainability in the ever-evolving travel industry. Moreover, our commitment to innovation allows us to continually enhance our offerings in response to the changing landscape of travel.

What is Expertflow Contact Center?

Enable your sales and support teams to function from any location while assisting clients via voice or chat, thus removing the need for conventional infrastructures such as servers or telephones. Our contact center software employs a flexible monthly pay-per-use pricing structure, facilitating scalability according to your needs. We utilize cloud services from leading providers across Europe, the Middle East, and South Africa, and enhance our offerings with additional local points of presence and numbers through collaborations in Morocco, Egypt, Pakistan, India, Kenya, Nigeria, and South Africa. This approach distinguishes us from other cloud solutions, as it ensures that your customers will not experience latency issues that typically arise from long-distance server connections in the UK or the US. Should international fiber connections to Europe or the US face disruptions, our local points of presence will guarantee continuous service, thus maintaining impeccable customer support. With our cloud-based solution, you are not required to invest in server installations or phone purchases; a simple web browser is all that is needed to commence operations. This level of convenience fosters smooth transitions and provides the flexibility necessary to effectively manage customer interactions, ultimately enhancing the overall customer experience. In this way, your teams can focus on what truly matters: delivering exceptional service.

Media

Media

Integrations Supported

Integrations Supported

Azure Text to Speech
Dialogflow
IBM Watson
Microsoft Dynamics 365
Microsoft Teams
Oracle Service
Oracle Siebel CRM
Salesforce

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

GranIT Solutions

Date Founded

1994

Company Location

Kenya

Company Website

www.granitsolutions.com

Company Facts

Organization Name

Expertflow

Date Founded

2007

Company Location

Switzerland

Company Website

www.expertflow.com/cloud-contactcenter/

Categories and Features

Tour Operator

Accommodation Booking
Activities Booking
Coach Booking
Itinerary Creation
Payment Processing
Quote Management
Vendor Management

Categories and Features

Call Center

Not specified

Contact Management

Not specified

Customer Service

Not specified

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