Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Bookinglayer Reviews & Ratings
    144 Ratings
    Company Website
  • Bokun Reviews & Ratings
    738 Ratings
    Company Website
  • Retreat Guru Reviews & Ratings
    133 Ratings
    Company Website
  • RAD PDF Reviews & Ratings
    3 Ratings
    Company Website
  • NovusMED Reviews & Ratings
    1 Rating
    Company Website
  • OneTimePIM Reviews & Ratings
    87 Ratings
    Company Website
  • Airalo Reviews & Ratings
    79,541 Ratings
    Company Website
  • Wiz Reviews & Ratings
    1,446 Ratings
    Company Website
  • Robin by Atera Reviews & Ratings
    519 Ratings
    Company Website
  • Passwork Reviews & Ratings
    86 Ratings
    Company Website

What is GranIT Safari Software?

With 20 years of experience in software design and development for the travel sector, the GranIT Solutions team specializes in creating tailored systems, websites, and computer networks. We have developed and executed customized solutions for prestigious organizations within the Tourism and Hospitality industries across both Africa and Europe. Our innovative GranIT Safari Software is designed to enhance the operational efficiency of tour operators, providing thorough management for group tours, F.I.T's, packages, and Fly-Drive services. Remarkably, it offers unique mileage computation capabilities, supported by a comprehensive database that contains extensive mileage data for Kenya and Tanzania, including detailed descriptions and images of over 500 suppliers across more than 80 regions. In addition to system design and setup, we are dedicated to our clients' success through specialized training programs tailored to project needs, efficient troubleshooting services, and strong long-term support to ensure uninterrupted operations. We pride ourselves on our adaptability and growth alongside our clients, which helps cultivate lasting partnerships focused on achieving success and sustainability in the ever-evolving travel industry. Moreover, our commitment to innovation allows us to continually enhance our offerings in response to the changing landscape of travel.

What is Expertflow Contact Center?

Enable your sales and support teams to function from any location while assisting clients via voice or chat, thus removing the need for conventional infrastructures such as servers or telephones. Our contact center software employs a flexible monthly pay-per-use pricing structure, facilitating scalability according to your needs. We utilize cloud services from leading providers across Europe, the Middle East, and South Africa, and enhance our offerings with additional local points of presence and numbers through collaborations in Morocco, Egypt, Pakistan, India, Kenya, Nigeria, and South Africa. This approach distinguishes us from other cloud solutions, as it ensures that your customers will not experience latency issues that typically arise from long-distance server connections in the UK or the US. Should international fiber connections to Europe or the US face disruptions, our local points of presence will guarantee continuous service, thus maintaining impeccable customer support. With our cloud-based solution, you are not required to invest in server installations or phone purchases; a simple web browser is all that is needed to commence operations. This level of convenience fosters smooth transitions and provides the flexibility necessary to effectively manage customer interactions, ultimately enhancing the overall customer experience. In this way, your teams can focus on what truly matters: delivering exceptional service.

Media

Media

Integrations Supported

Azure Text to Speech
Dialogflow
IBM Watson
Microsoft Dynamics 365
Microsoft Teams
Oracle Service
Oracle Siebel CRM
Salesforce

Integrations Supported

Azure Text to Speech
Dialogflow
IBM Watson
Microsoft Dynamics 365
Microsoft Teams
Oracle Service
Oracle Siebel CRM
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

GranIT Solutions

Date Founded

1994

Company Location

Kenya

Company Website

www.granitsolutions.com

Company Facts

Organization Name

Expertflow

Date Founded

2007

Company Location

Switzerland

Company Website

www.expertflow.com/cloud-contactcenter/

Categories and Features

Tour Operator

Accommodation Booking
Activities Booking
Central Reservation System
Coach Booking
Custom Packages
Customer Management
GDS / OTA Integration
Itinerary Creation
Multi-Day Tours
Payment Processing
Price / Margin Management
Promotions Management
Quote Management
Reservations Management
Vendor Management
Website Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Popular Alternatives

Granite Risk Management Reviews & Ratings

Granite Risk Management

Granite Partners

Popular Alternatives

Dyalogo Reviews & Ratings

Dyalogo

Dyalogo SAS