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What is Graphical Documentation (GDOC)?

Optel's Graphical Documentation (GDOC) provides a digital alternative for graphical work instructions pertaining to box builds, circuit assembly, rework, and quality assurance inspections, thus removing the dependency on paper. This cutting-edge system allows for the allocation of assembly instructions alongside various multimedia components at both the component and assembly tiers. Users can integrate a variety of content, including text, images, videos, documents, and hyperlinks, while enjoying a graphical editor designed for engineers and a viewer optimized for operational use, with all instructions securely stored in the Optel database. The tool accommodates a hierarchical Bill of Materials (BOM), which aids in drafting work instructions for complex product assemblies that might involve multiple circuit assemblies or subassemblies. Additionally, GDOC manages the entire manual assembly workflow, encompassing everything from scheduling and line balancing to producing specific documents tailored for each operator on the assembly line. Its versatility further allows customers to implement GDOC for a singular manual station or to supervise and coordinate multiple manual assembly lines simultaneously. This adaptability not only enhances operational efficiency but also ensures that GDOC can effectively address the unique demands of each manufacturing scenario with ease. Furthermore, the user-friendly interface ensures that teams can quickly adapt to the system, enhancing overall productivity and reducing the learning curve.

What is BILT?

BILT represents a groundbreaking customer experience platform that provides extensive 3D interactive instructions, integrating voice, text, and animations to assist users with a diverse array of products from various brands. With its cutting-edge 3D interactive Intelligent Instructions, users can assemble, install, set up, maintain, train, and repair items with a significant reduction in uncertainty. The user experience begins with a comprehensive overview of the product, outlining the required number of people, estimated time commitment, total steps needed, necessary tools, and included parts. Customers are guided through each step with the ability to listen to audio directions, read written instructions, and quickly replay any specific step as needed. They can also tap on components for extra information and manipulate 3D visuals by zooming or rotating to examine the product from different angles. Furthermore, BILT streamlines the operations of brands and service teams by allowing customers to conduct maintenance and repairs more efficiently, which lowers risks, reduces service costs, minimizes warranty claims, and improves the overall setup experience. In doing so, BILT not only boosts customer satisfaction but also cultivates brand loyalty through superior service interactions. This innovative approach ultimately transforms the way users engage with their products, making the entire process more intuitive and enjoyable.

Media

Media

Integrations Supported

Nymi

Integrations Supported

Nymi

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Free
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Optel Software

Date Founded

1996

Company Location

United States

Company Website

www.optelco.com/graphical-work-instructions/

Company Facts

Organization Name

BILT

Date Founded

2015

Company Location

United States

Company Website

biltapp.com

Categories and Features

Work Instructions

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

Categories and Features

Work Instructions

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

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