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What is Grasp?
Grasp harmoniously combines multiple communication channels to create a unified narrative from all your customer interactions. This strategy allows you to take control of your customer service experience more effectively than ever before. By utilizing email, phone calls, chat, and social media, you enhance your accessibility, thereby strengthening your bond with customers. It is essential, however, to maintain a clear overview of these interactions. Grasp organizes every touchpoint into a single timeline, allowing you to capitalize on every chance for meaningful conversations. By streamlining your customer engagement into an easy-to-navigate timeline, you gain a comprehensive understanding of your relationships, enabling your support team to tackle issues swiftly and effectively. Consistently achieving first-contact resolution is now an attainable goal. Embrace the opportunity to proactively address customer inquiries—this is key to boosting satisfaction. We help you pinpoint and convey your customers' needs with clarity. Grasp is built on a foundation of positive energy, creating an experience that is evident in our partnership. This uplifting approach will be felt by your customers each time they reach out, further solidifying their loyalty to your brand. In this manner, Grasp not only simplifies communication but also elevates customer interactions into enduring relationships, fostering a community of satisfied clients who feel valued and understood. This transformative process encourages ongoing engagement and loyalty, proving beneficial for your business in the long run.
What is Ambit?
Ambit is an innovative Conversational Artificial Platform designed to facilitate the creation of smart chatbots or Digital Employees that can engage with customers around the clock via any communication channel.
With Ambit's Digital Employees, businesses can automate customer inquiries, which not only accelerates response times but also cuts customer service costs by removing mundane, repetitive tasks. Companies utilizing our platform often report savings of up to 30% in their customer service expenditures.
The platform collects a wealth of information regarding customer feedback and concerns, empowering businesses to address their needs effectively—both in the present and looking ahead.
Having partnered with numerous globally recognized brands, we are committed to developing and implementing digital employees that enhance efficiency, deliver actionable insights, and optimize customer interactions, ultimately leading to greater satisfaction and loyalty.
Our technology not only streamlines operations but also fosters a deeper understanding of customer dynamics, enabling companies to stay ahead in a rapidly evolving market.
Integrations Supported
Facebook
Facebook Messenger
Instagram
Integrations Supported
Facebook
Amazon Web Services (AWS)
Apigee
Copper
Google Analytics
Google Sheets
Jenkins
Jira Service Management
API Availability
API Availability
Pricing Information
€29 per user per month
Free Trial Offered?
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Android
iPhone
iPad
Supported Platforms
SaaS
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Grasp
Date Founded
2011
Company Location
Netherlands
Company Website
www.getgrasp.com
Company Facts
Organization Name
Ambit
Date Founded
2017
Company Location
New Zealand
Company Website
ambit.ai
Categories and Features
Chatbot
Not specified
Customer Communications Management
Not specified
Customer Service
Alerts / Escalation
Knowledge Base
Live Chat
Queue Management
Self Service Portal
Help Desk
Alerts / Escalation
Live Chat
Real-time Chat
Self Service Portal
Live Chat
Not specified
Categories and Features
AI Voice Agents
Not specified
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Virtual Assistant
Conversational Marketing
Not specified
Customer Communications Management
Chat / Messaging
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Template Management
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Knowledge Base
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Real-time Chat
Self Service Portal
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Proactive Chat
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Natural Language Processing
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Tokenization