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What is Groove Technology Solutions?
Checking in shouldn't mean fumbling with passwords just to watch TV. With Groove's in-room entertainment platform, guests turn on the screen and start streaming right away. Favorite apps are already loaded, the interface is easy to navigate, and the remote works the way guests expect it to, no instructions needed.
The screen does more than entertain. Property information, dining specials, amenity highlights, and event schedules all live right there, so guests stay in the loop without having to ask the front desk.
For operators, the setup is just as simple. The platform runs on existing internet infrastructure, so there's no new in-room hardware to maintain. Every screen updates from one dashboard, giving staff an easy way to keep messaging current property-wide.
And with 24/7 US-based support behind it, help is always close by. It's a streaming solution built for how hotels actually run, giving guests a better stay and giving operators one less thing to manage.
What is Groove?
Elevate your interactions with customers through Groove, the comprehensive solution crafted to engage, assist, and delight your clientele. This innovative platform empowers you and your team to deliver outstanding customer experiences seamlessly at every stage of engagement. Enjoy genuine, open conversations with your customers, which streamlines communication and enables you to prioritize their needs over mere support tasks. Groove enhances your support team's ability to address inquiries promptly and efficiently, increasing overall productivity. You can enrich conversations with internal notes for private discussions among team members, promoting a collaborative environment. Furthermore, the system highlights if someone is already involved in a conversation, thus avoiding the confusion of duplicate replies. By allocating specific discussions to designated team members, you maintain accountability and clarity regarding roles, leading to a more structured customer service approach. With Groove, your team has the tools to revolutionize customer interactions, ensuring that each engagement leaves a lasting and positive impression. Ultimately, this transformative approach not only fosters customer loyalty but also drives business growth and satisfaction.
Integrations Supported
AppFollow
AppointmentCore
AskNicely
Constant Contact
Elite EXTRA
Facebook
Gmail
Helpware
HubSpot Customer Platform
Mailchimp
Integrations Supported
AppFollow
AppointmentCore
AskNicely
Constant Contact
Elite EXTRA
Facebook
Gmail
Helpware
HubSpot Customer Platform
Mailchimp
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Pricing Information
$12 per user per month
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Groove Technology Solutions
Date Founded
2007
Company Location
United States
Company Website
www.getgrooven.com
Company Facts
Organization Name
Groove Networks
Date Founded
2013
Company Location
United States
Company Website
www.groovehq.com
Categories and Features
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management