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What is Groove?

Elevate your interactions with customers through Groove, the comprehensive solution crafted to engage, assist, and delight your clientele. This innovative platform empowers you and your team to deliver outstanding customer experiences seamlessly at every stage of engagement. Enjoy genuine, open conversations with your customers, which streamlines communication and enables you to prioritize their needs over mere support tasks. Groove enhances your support team's ability to address inquiries promptly and efficiently, increasing overall productivity. You can enrich conversations with internal notes for private discussions among team members, promoting a collaborative environment. Furthermore, the system highlights if someone is already involved in a conversation, thus avoiding the confusion of duplicate replies. By allocating specific discussions to designated team members, you maintain accountability and clarity regarding roles, leading to a more structured customer service approach. With Groove, your team has the tools to revolutionize customer interactions, ensuring that each engagement leaves a lasting and positive impression. Ultimately, this transformative approach not only fosters customer loyalty but also drives business growth and satisfaction.

What is FieldGroove?

FieldGroove is a field service software solution crafted specifically for contractors by contractors. Our platform empowers you to create estimates, schedule jobs, track assets, and bill clients effortlessly from any device, regardless of location or time. Realizing that many traditional field service management systems are often outdated and cumbersome, we have introduced a user-friendly cloud-based solution. Serving some of the most prominent contracting companies in the U.S., FieldGroove enables users to manage leads, estimates, jobs, and invoices all from one cohesive application. This cutting-edge software promotes a collaborative and efficient workforce, while also providing easy access to daily pipeline management, backlog status, and employee performance indicators. By signing up today, you can significantly improve your contracting business's operational efficiency. FieldGroove is designed to be accessible on both tablets and desktop computers, allowing your team to generate estimates right on the job site or in the field. The instant delivery of quotes to potential clients can markedly enhance conversion rates and positively influence your overall profits, making it a prudent choice for your enterprise. Furthermore, consolidating all management tasks into one platform not only streamlines operations but also conserves valuable time for your team. Adopting this comprehensive approach means your business can focus on growth while simplifying daily tasks.

Media

Media

Integrations Supported

APIANT
AppointmentCore
AskNicely
Campaign Monitor
Chargebee
Elite EXTRA
FormKeep
HubSpot Operations Hub
Insightly
LinkedIn Sales Navigator
Lyftrondata
Mailchimp Transactional Email (Mandrill)
QuickBooks Online
Rambox
Refold
RevvedUp
Shopify
Stripe
VisitorTrack
Zoho CRM

Integrations Supported

APIANT
AppointmentCore
AskNicely
Campaign Monitor
Chargebee
Elite EXTRA
FormKeep
HubSpot Operations Hub
Insightly
LinkedIn Sales Navigator
Lyftrondata
Mailchimp Transactional Email (Mandrill)
QuickBooks Online
Rambox
Refold
RevvedUp
Shopify
Stripe
VisitorTrack
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$12 per user per month
Free Trial Offered?
Free Version

Pricing Information

$495 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Groove Networks

Date Founded

2013

Company Location

United States

Company Website

www.groovehq.com

Company Facts

Organization Name

FieldGroove

Date Founded

2018

Company Location

United States

Company Website

www.fieldgroove.com

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Categories and Features

Construction Management

Accounting Integration
Budget Tracking/Job Costing
CRM
Change Orders
Commercial
Contract Management
Contractors
Equipment Tracking
Estimating
Incident Reporting
Mobile Access
Offline Access
RFI & Submittals
Residential
Subcontractor Management
Timesheets

Contractor Management

Contractor Database
Insurance Tracking
License Tracking
Permit Tracking
Skills & Competencies
Task Management
Work Hour Tracking

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

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